Common use of Service Level and Maintenance Clause in Contracts

Service Level and Maintenance. 2.4.1. The Service will be provided in accordance with the SLA. Customer acknowledges that in the event Supplier has failed to meet the levels set in the SLA, Customer's sole and exclusive remedy shall be the service credits set forth in the SLA. 2.4.2. Supplier will notify Customer reasonably in advance of maintenance scheduled to be carried out by Supplier on its own initiative at the Data Center, which may cause a temporary disruption or suspension of the Services. In the event that a temporary suspension of the Service is required in order to perform urgent maintenance on the Data Center systems, Supplier will notify Customer thereof as soon as reasonably possible. Supplier will reasonably endeavor to keep such suspension or disruption to the provision of the Services, to a minimum. 2.4.3. Unless otherwise ordered in the Order Form, Supplier will not carry out any repair or maintenance or any other work on the Equipment; except for work that is necessary to ensure constant interconnection between the Equipment and the Data Center systems (e.g. electricity and communication).