Common use of Service Level Commitment Clause in Contracts

Service Level Commitment. ● Verizon will open a Priority 1 Trouble Ticket for Customer within fifteen (15) minutes for any Managed Interface Fault greater than five (5) minutes. ● For at least eighty percent (80%) of such Trouble Tickets in any month, Verizon will notify Customer within thirty (30) minutes of the creation of the Trouble Ticket. ● Verizon will supply Customer with the Trouble Ticket number and an initial status based on preliminary troubleshooting conducted following the Managed Interface Fault. ● A Service Credit for PON is payable in relation to Priority 1 Faults only. The Service Credit will be calculated based on the total MRC for all Managed Global Network services experiencing Priority 1 Managed Interface Faults during the billing month for which the SLC has been violated.

Service Level Commitment. ●  Verizon will open a Priority 1 Trouble Ticket for Customer within fifteen (15) minutes for any Managed Interface Fault greater than five (5) minutes. ●  For at least eighty percent (80%) of such Trouble Tickets in any month, Verizon will notify Customer within thirty (30) minutes of the creation of the Trouble Ticket. ●  Verizon will supply Customer with the Trouble Ticket number and an initial status based on preliminary troubleshooting conducted following the Managed Interface Fault. ●  A Service Credit for PON Proactive Outage Notification is payable in relation to Priority 1 Faults only. The Service Credit will be calculated based on the total MRC for all Managed Global Network services experiencing Priority 1 Managed Interface Faults during the billing month for which the SLC has been violated.

Service Level Commitment. ● Verizon will open a Priority 1 Trouble Ticket for Customer within fifteen (15) minutes for any Managed Interface Fault greater than five (5) minutes. ● For at least eighty percent (80%) of such Trouble Tickets in any month, Verizon will notify Customer within thirty (30) minutes of the creation of the Trouble Ticket. ● Verizon will supply Customer with the Trouble Ticket number and an initial status based on preliminary troubleshooting conducted following the Managed Interface Fault. ● A Service Credit for PON Proactive Outage Notification is payable in relation to Priority 1 Faults only. The Service Credit will be calculated based on the total MRC for all Managed Global Network services experiencing Priority 1 Managed Interface Faults during the billing month for which the SLC has been violated.