Service Level Criteria Sample Clauses

The Service Level Criteria clause defines the specific performance standards and quality benchmarks that a service provider must meet when delivering services. It typically outlines measurable metrics such as response times, uptime percentages, or resolution deadlines, and may include methods for monitoring and reporting compliance. This clause ensures both parties have a clear understanding of expected service quality, helping to prevent disputes and providing a basis for accountability if standards are not met.
Service Level Criteria. Supplier will measure Supplier’s performance against the following Service Levels.
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Service Level Criteria. Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability and monitoring of in-scope services and related components.
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Service Level Criteria. Effective as of the Addendum Effective Date, the Parties agree to delete Section 3.12 of Exhibit 3.6 in its entirety and replace it with the following:
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Service Level Criteria. The Parties agree to delete Section 3 in its entirety and replace it with the following: 3.1 Service Level 1 - Patient Financial Services for IMH Facilities and IMH Providers. This Service Level shall mean, for any Measurement Window for the IMH Facilities and IMH Providers, each of (i) Patient Financial Services Customer Service Mean Speed to Answer and (ii) Patient Financial Services Abandonment Rate.
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Service Level Criteria. The County will provide Information Technology Services according to the following criteria: (a) On-Request Support. i. All Court requests for Information Technology Services shall be directed to the particular County Application Support Analyst, the County Project Manager for Court systems, or the County Help Desk for problems or emergencies. In any case, the County will enter and log the request. ii. County will verify the request with Court Administrator/Coordinator. iii. Upon receipt of a service request, County Help Desk staff will dispatch the call to the appropriate County contact list for service. iv. County staff will be assigned based on skills required and availability. v. Under normal conditions and during normal County business hours, the Court will receive support contact within one (1) hour of dispatch by the County Help Desk.
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Service Level Criteria. R1 will measure R1’s performance against the following Service Levels and accurately report such results to IMH.
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Service Level Criteria. 1. A single point of contact must be provided to the Director of Operations. Your contact information will be communicated to each building/site administrator and head custodian. 2. Building/site administrators and/or head custodians may contact you directly for special requests or events. Please expedite such requests. If there is an additional service charge for these special requests, please contact the Director of Operations directly for approval 3. Contractor is expected to resolve any complaints within a forty-eight hour notice unless otherwise communicated 4. The provided service may not at any time interfere with school functions (recess or class instruction, student arrival and dismissal times). 5. See exhibit A for locations and service times. 6. The District reserves the right to terminate services for not complying with any of the above expectations
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Related to Service Level Criteria

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.