Common use of Service Level Enhancement Clause in Contracts

Service Level Enhancement. 4.7.1 The parties to this Agreement acknowledge the need to maintain and enhance customer service levels. 4.7.2 The Shire of ▇▇▇▇▇▇ and its employees will identify work improvements to improve service levels and quantifiable performance indicators. 4.7.3 Some suggested work practice improvements may include – • Developing in conjunction with staff/managers, communicating and implementing the Organisation Planning Framework including Service Delivery and Operational Plans • Customer satisfaction and focus • Team and area work procedures • Equipment efficiency and effectiveness • Employees skills levels including multi skilling options • Community and customer consultation initiatives. • Quality improvement

Service Level Enhancement. 4.7.1 4.8.1 The parties to this Agreement acknowledge the need to maintain and enhance customer service levels. 4.7.2 4.8.2 The Shire of ▇▇▇▇▇▇ and its employees will identify work improvements to improve service levels and quantifiable performance indicators. 4.7.3 4.8.3 Some suggested work practice improvements may include – • Developing in conjunction with staff/managers, communicating and implementing the Organisation Planning Framework including Service Delivery and Operational Plans • Customer satisfaction and focus • Team and area work procedures • Equipment efficiency and effectiveness • Employees skills levels including multi skilling options • Community and customer consultation initiatives. • Quality improvement