Service Level Guarantee and Commitment Clause Samples

Service Level Guarantee and Commitment. Data services described herein consist of symmetric or asymmetric Internet transit services and Ethernet private line connections, and are measured from Customer’s origination site demarcation point to Customer’s termination site demarcation point. Internet transit services with different specified upload and download speeds are asymmetric data services. Internet transit services with the same specified upload and download speeds are symmetric data services. For WiLine’s Internet transit service, the Customer’s origination site demarcation point is defined as the point at which WiLine interconnects with the customer’s MPOE in said Service Address and the Customer’s termination site demarcation point is defined as the point at which WiLine interconnects with the Internet. For WiLine’s Ethernet private line connections, the Customer’s origination site is defined as the point at which WiLine interconnects with the Customer’s MPOE in said Service Address at one location and the Customer’s termination site is defined as the point at which WiLine interconnects with the Customer’s MPOE at the second location. Voice service described herein applies to the availability of ‘dial-tone’ and associated voice features at the demarcation point between the WiLine network and the Customer’s MPOE in said Service Address. Service Level Guarantees are available only for WiNet Data and Premium Internet Service symmetric data services, and Ethernet private line connection and voice services