Service Level Management. 1.1. Measurement and Calculation of Service CGI is responsible for measuring Service Levels and calculating appropriate Service Credits in accordance with this Section 1. CGI will utilize its then-current measurement and monitoring tools and procedures to track and report CGI performance in delivering the CGI Advantage® Cloud Solution relative to the applicable Service Levels and will produce a CGI-defined monthly report. 1.2. Monthly Service Level Reports CGI will provide monthly Service Level reports setting forth, for each item subject to Service Levels, the actual measured level of performance and resulting monthly Service Credits, if any. Delivery of the report will be no later than the fifteenth (15th) calendar day of the month following the reporting period.
Appears in 1 contract
Sources: Cgi Advantage® Master Agreement
Service Level Management.
1.1. Measurement and Calculation of Service Service CGI is responsible for measuring Service Levels and calculating appropriate Service Credits in accordance with this Section 1Section. CGI will utilize its then-current measurement and monitoring tools and procedures to track and report CGI performance in delivering the CGI Advantage® Cloud Solution relative to the applicable Service Levels and will produce a CGI-defined monthly report.
1.2. Monthly Service Level Reports Reports CGI will provide monthly Service Level reports setting forth, for each item subject to Service Levels, the actual measured level of performance and resulting monthly Service Credits, if any. Delivery of the report will be no later than the fifteenth (15th) calendar day of the month following the reporting period.
Appears in 1 contract
Sources: Cooperative Contract