Service Level Management. Service Level Management will maintain and gradually improve business-aligned IT service quality through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service according to the Severity Levels, as described in Attachment 3-E. Service Provider will provide Service Level Management as described in Exhibit 3.
Appears in 3 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Service Level Management. Service Level Management will maintain and gradually improve business-aligned IT service quality through a constant cycle of agreeing, monitoring, reporting, and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service according to the Severity Levels, as described in Attachment 3-E. The Service Provider will provide Service Level Management as described in Exhibit 3.
Appears in 2 contracts
Sources: Data Center Services Service Component Provider Master Services Agreement, Master Services Agreement