Common use of Service Level Measurement Method Clause in Contracts

Service Level Measurement Method. For each service provided and each reporting period, the Service Provider shall report on the state of the Required Service Levels indicating whether the level was or was not satisfied for the reporting period. Required Service Levels that are not satisfied for the measurement and reporting period will result in “SLA Violations.” The quantity of Violations is aggregated for each Service Tower resulting in three “SLA States.” An “SLA State” is defined for each Service Tower separately for each measurement and reporting period and is used in the calculation of Service Level Credits. The SLA State is dependent upon the quantity of SLA Violations during the measurement period as follows: (a) “Achieved” has zero

Service Level Measurement Method. For each service provided and each reporting period, the Service Provider shall report on the state of the Required Service Levels indicating whether the level was or was not satisfied for the reporting period. Required Service Levels that are not satisfied for the measurement and reporting period will result in “SLA Violations.” ”. The quantity of Violations is aggregated for each Service Tower resulting in three “SLA States.” ”. An “SLA State” is defined for each Service Tower separately for each measurement and reporting period and is used in the calculation of Service Level Credits. The SLA State is dependent upon the quantity of SLA Violations during the measurement period as follows: (a) “Achieved” has zero