Service Level Measurement. a. RapidDeploy will measure uptime monthly based on platform uptime outside of all planned mutually agreed maintenance windows. b. RapidDeploy will measure platform downtime and unavailability based on Severity 1 incidents only, this includes any emergency downtime for resolution of Severity 1 incidents. c. RapidDeploy considers all third-party integrations to be non-essential functions to perform critical functions within the platform. d. RapidDeploy will provide availability reports for platform Service Levels within 3 business days following request of such information by Client or Prime Contractor (as applicable).
Appears in 3 contracts
Sources: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement