Service Level Reviews. The BSP may conduct a service level review at least once per 12-month period or as required with the agreement of Datec. At least annually the parties will review the Service Levels to determine whether they still reflect the requirements of the BSP. Should the BSP decide that they do not, the BSP may: (a) conduct benchmarking on the relevant Services to establish appropriate service levels (b) require Datec to propose a means of improving performance.
Appears in 2 contracts
Sources: Network Management Outsourcing Agreement (Elandia, Inc.), Network Management Outsourcing Agreement (Elandia, Inc.)