Service Level Standards. A Task Order may include specific service level standards (including but not limited to work item delivery dates) and the service credits to be issued if the standards are not met. Citizens also reserves the right to withhold applicable payments or implement other appropriate remedies when Vendor has failed to perform as specified in this Agreement, and these consequences for non-performance shall not be considered a penalty.
Appears in 3 contracts
Sources: Internal Audit Consulting Services Agreement, Internal Audit Consulting Services Agreement, Internal Audit Consulting Services Agreement
Service Level Standards. A Task Order may include specific service level standards (including but not limited to work item delivery dates) and the service credits to be issued if the standards are not met. Citizens also reserves the right to withhold applicable payments or implement other appropriate remedies when Vendor has failed to perform as specified in this Agreement, and these Effective 5/4/2016 β Revised 9/29/2016 _ consequences for non-performance shall not be considered a penalty.
Appears in 3 contracts
Sources: Internal Audit Consulting Services Agreement, Internal Audit Consulting Services Agreement, Internal Audit Consulting Services Agreement
Service Level Standards. A Task Order Orders may include specific service level standards (including but not limited to work item delivery dates) and the service credits to be issued if the standards are not met. Citizens also reserves the right to withhold applicable payments or implement other appropriate remedies when Vendor has failed to perform as specified in this Agreement, and these consequences for non-non- performance shall not be considered a penalty.
Appears in 1 contract