Service Level Targets – SkySales Internet Suite. System Availability. NAVITAIRE will seek to provide Customer with an overall minimum system availability target of [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] of all Reporting Period Minutes for the applicable Reporting Period (the “SkySales Minimum System Availability Target”). Interrupted Service minutes will be measured and used to determine the percentage of monthly Hosted Web Services system availability. NAVITAIRE Proprietary and Confidential Hosted Services Agreement a) Interrupted Service means a complete SkySales Internet Suite system availability outage, due to the following: · NAVITAIRE controlled primary circuit network line being down; · NAVITAIRE controlled server or router being down; or · System Error which causes the system to be completely unavailable.
Appears in 2 contracts
Sources: Hosted Services Agreement (Gol Intelligent Airlines Inc.), Hosted Services Agreement (Gol Intelligent Airlines Inc.)