Common use of Service Levels for Site Availability Clause in Contracts

Service Levels for Site Availability. Site Availability is derived from the router availability. The Site Availability Service Level for Locations in Normal Service Conditions is 99.5%; provided that Customer has supplied the Satellite Spare Parts for the Location. For Locations outside of Normal Service Conditions, specific Service Levels for Site Availability may be set forth in Exhibit A (Customer Specific Service Levels).‌ If the Site Availability Service Level for Premium Service or Extended Service is not achieved for a Location, Customer will receive a credit against Qualifying Charges for the affected Location, calculated as follows:  Total Outages less than or equal to 1 hour in excess of the committed Site Availability percentage: No credit will be payable to Customer.  Total Outages in excess of the committed Site Availability Service Level: one (1) day’s Qualifying Charges for each 1% of Outage up to a maximum of 50% of the Qualifying Charges for the affected Location. The credit is limited to a maximum of 3 months of Qualifying Charges during any rolling 12 months period. In addition to the credits provided above for non-achievement of the Site Availability Service Level, Customer will be entitled to:  Cancel the Business VPN Satellite Service – Terrestrial Shared at the affected Location if the maximum credit is due in 2 consecutive Months, or in any 4 Months during any rolling 12-Month period, by giving at least 30 days prior written notice; and  Cancel the relevant Business VPN Satellite Service at all Locations if the maximum credit is due in 2 consecutive Months, or in any 4 Months during any rolling 12-Month period, for the same Service Level at more than 50% of the total number of Business VPN Satellite Service Locations, by giving Orange at least 30 days prior written notice. For purposes of this remedy, non-achievement of the Service Level at a Gateway - Hub Location that causes non-achievement of the same Service Level at other Locations will be counted as one event of non-achievement.

Service Levels for Site Availability. Site Availability is derived from the router availability. The Site Availability Service Level for Locations in Normal Service Conditions is 99.595.0%; provided that Customer has supplied the Satellite Spare Parts for or other equipment necessary to effectuate a repair are present at the Location. For Locations outside of Normal Service Service‌ Conditions, specific Service Levels for Site Availability may be set forth in Exhibit A (Customer Specific Service Levels).‌ Levels). If the Site Availability Service Level for Premium Service or Extended Service is not achieved for a Location, Customer will receive a credit against Qualifying Charges for the affected Location, calculated as follows:  Total Outages less than or equal to 1 hour in excess of the committed Site Availability percentage: No credit will be payable to Customer.  Total Outages in excess of the committed Site Availability Service Level: one (1) day’s Qualifying Charges for each 1% of Outage up to a maximum of 50% of the Qualifying Charges for the affected Location. The credit is limited to a maximum of 3 months of Qualifying Charges during any rolling 12 months period. In addition to the credits provided above for non-achievement of the Site Availability Service Level, Customer will be entitled to:  Cancel the relevant Business VPN Satellite Service – Terrestrial Maritime Shared at the affected Location if the maximum credit is due in 2 consecutive Months, or in any 4 Months during any rolling 12-Month period, by giving at least 30 days prior written notice; and  Cancel the relevant Business VPN Satellite Service – Maritime Shared at all Locations if the maximum credit is due in 2 consecutive Months, or in any 4 Months during any rolling 12-Month period, for the same Service Level at more than 50% of the total number of Business VPN Satellite Service Locations, by giving Orange at least 30 days prior written notice. For purposes of this remedy, non-achievement of the Service Level at a Gateway - Hub Location that causes non-non- achievement of the same Service Level at other Locations will be counted as one event of non-achievement.

Service Levels for Site Availability. Site Availability is derived from the router availability. The Site Availability Service Level for Locations in Normal Service Conditions is 99.5%; provided that Customer has supplied the Satellite Spare Parts for or other equipment necessary to effectuate a repair are present at the Location. For Locations outside of Normal Service Conditions, specific Service Levels for Site Availability may be set forth in Exhibit A (Customer Specific Service Levels).‌ Levels). If the Site Availability Service Level for Premium Service or Extended Service is not achieved for a Location, Customer will receive a credit against Qualifying Charges for the affected Location, calculated as follows:  Total Outages less than or equal to 1 one (1) hour in excess of the committed Site Availability percentage: No credit will be payable to Customer.  Total Outages in excess of the committed Site Availability Service Level: one (1) day’s Qualifying Charges for each 1% of Outage up to a maximum of 50% of the Qualifying Charges for the affected Location. The credit is limited to a maximum of 3 months of Qualifying Charges during any rolling 12 months period. In addition to the credits provided above for non-achievement of the Site Availability Service Level, Customer will be entitled to:  Cancel the relevant Business VPN Satellite Service – Terrestrial Shared at the affected Location if the maximum credit is due in 2 consecutive Months, or in any 4 Months during any rolling 12-Month period, by giving at least 30 days prior written notice; and  Cancel the relevant Business VPN Satellite Service at all Locations if the maximum credit is due in 2 consecutive Months, or in any 4 Months during any rolling 12-Month period, for the same Service Level at more than 50% of the total number of Business VPN Satellite Service Locations, by giving Orange at least 30 days prior written notice. For purposes of this remedy, non-achievement of the Service Level at a Gateway - Hub Location that causes non-achievement of the same Service Level at other Locations will be counted as one event of non-achievement.