Site Availability Service Level Conditions Sample Clauses

Site Availability Service Level Conditions. Notwithstanding the foregoing or anything to the contrary in the Agreement, the Site Availability Service Level is subject to the following conditions:‌ (a) Site Availability Service Level does not apply to Locations that have Access Only option that utilizes Broadband Internet Access. (b) For Locations with Access Only option, all Outages caused by a faulty CMR will not be included in the measurement of tOutage and, therefore, such Outages will be excluded from the calculation of the actual Monthly Site Availability. (c) For Locations that only have one Orange-Managed Router, if the OMR failure caused the Outage and the Location is outside Normal Service Condition, then the travel time of the Orange field engineer to the Location will not be included in the tOutage. (d) If Customer has not ordered Automation for the Location with Orange-Managed Router, then Customer must report the Outage to the GCSC so that Orange can diagnose and verify the existence and cause of the Outage and create the Incident Report. For the Location with Access Only option only the Outages reported by the Customer to the GCSC will be included into the measurement of tOutage. (e) If a Location has Dual Access Circuits or dual Orange-Managed Routers, neither Internet Access and neither Orange-Managed Router is designated as a backup/secondary Internet Access or a backup/secondary CE Router. Therefore, if only one of the Internet Access circuits or only one of the Orange-Managed Routers fails, but the remaining Internet Access circuit or Orange-Managed Router, as the case may be, is still operational, then such failure is not an Outage. For clarity, the VMS Internet configuration does not include continuity switching between either Internet Access circuit or between either Orange-Managed Router in case the other Internet Access or Orange-Managed Router fails. (f) Site Availability Service Level for "2X DIA Connections With LMD" set out in Table 2 (Site Availability Service Levels for Regions A, B, C, D & E Locations†) in Exhibit A only applies if a Location has Dual Access Circuits which are DIA circuits provided by the same ISP, as described in the Service Description for Vendor Managed Service Internet. (g) Subject to Clause 1.3.2(f) above, if Customer orders Dual Access Circuits with Last Mile Diversity and the ISP ceases to provide Last Mile Diversity at a Location, then the Site Availability Service Level for such Location will automatically convert from "2x DIA Connections With ...
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Related to Site Availability Service Level Conditions

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • Service Level Commitment IBM provides the following service level commitment (“SLA”) for the Cloud Service, after IBM makes the Cloud Service available to you.