Service Levels for Site Availability Clause Samples

Service Levels for Site Availability. Site Availability is derived from the router availability. The Site Availability Service Level for Locations in Normal Service Conditions is 99.5%; provided that Customer has supplied the Satellite Spare Parts for the Location. For Locations outside of Normal Service Conditions, specific Service Levels for Site Availability may be set forth in Exhibit A (Customer Specific Service Levels).‌ If the Site Availability Service Level for Premium Service or Extended Service is not achieved for a Location, Customer will receive a credit against Qualifying Charges for the affected Location, calculated as follows:  Total Outages less than or equal to 1 hour in excess of the committed Site Availability percentage: No credit will be payable to Customer.  Total Outages in excess of the committed Site Availability Service Level: one (1) day’s Qualifying Charges for each 1% of Outage up to a maximum of 50% of the Qualifying Charges for the affected Location. The credit is limited to a maximum of 3 months of Qualifying Charges during any rolling 12 months period. In addition to the credits provided above for non-achievement of the Site Availability Service Level, Customer will be entitled to:  Cancel the Business VPN Satellite Service – Terrestrial Shared at the affected Location if the maximum credit is due in 2 consecutive Months, or in any 4 Months during any rolling 12-Month period, by giving at least 30 days prior written notice; and  Cancel the relevant Business VPN Satellite Service at all Locations if the maximum credit is due in 2 consecutive Months, or in any 4 Months during any rolling 12-Month period, for the same Service Level at more than 50% of the total number of Business VPN Satellite Service Locations, by giving Orange at least 30 days prior written notice. For purposes of this remedy, non-achievement of the Service Level at a Gateway - Hub Location that causes non-achievement of the same Service Level at other Locations will be counted as one event of non-achievement.
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Service Levels for Site Availability. Site Availability is calculated on a Monthly basis using the following formula: SA = (1 – tOutage / tmax )*100  SA = percentage representing Site Availability  tmax = total number of hours for the applicable Month  tOutage = total number of hours that Internet Direct Service was unavailable due to Orange during the relevant Month The following Site Availability Service Levels apply. The countries associated with regions A, B, C, D, and E are listed in Exhibit A (Regions) If the actual Site Availability is less than the Site Availability Service Level, then Customer will receive a credit against the Monthly Recurring Charges for the Location where the Outage occurred, calculated as follows: Total Outages in excess of the committed availability percentage. One thirtieth (1/30th) of the MRC for each full hour of Outage exceeding the Outage time allowed under the SA Service Level, up to a cumulative maximum credit of 100% of MRC for the Location. All credits will be pro-rated on a per minute basis. Notwithstanding the foregoing, the Site Availability Service Level is subject to the following conditions: (a) The Site Availability Service Levels apply only to Access Circuits ordered by Customer and provided by Orange as part of the Internet Direct Service. Accordingly, for Locations with dual Access Circuits, Customer must order and Orange must provide both Access Circuits as part of the Internet Direct Service. (b) For any Location where there is only one CE Router, if the CE Router failure caused the Outage and the Location is outside Normal Service Condition, then the travel time needed by the Orange field engineer to get to the Location is excluded from the calculation of the total Outage time. (c) For Locations that have dual CE Routers or dual Access Circuits, the failure of one of the CE Routers or one of the Access Circuits does not constitute an Outage. (d) Customer must purchase either (i) Service Select - Extended Service Support and Service Select - Extended Service Delivery, or (ii) Service Optimize with Availability SLA option (as described in the Service Description for Service Management) for the Internet Direct Service. In addition to the credits provided above for non-achievement of the Site Availability Service Level, Customer will be entitled to:  Cancel the Internet Direct Service at a Location if the cumulative maximum credit for such Location’s Site Availability Service Level is due in 2 consecutive Months, or in any 4 Months during 12...
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Service Levels for Site Availability 
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Related to Service Levels for Site Availability

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.