Availability Service Level definition

Availability Service Level means the uptime commitment set out in paragraph 2.1 of this Schedule and is calculated as the Resolution Time for Priority 1 Faults;
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Availability Service Level has the meaning set out in clause 4.6. of these Terms;
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Availability Service Level with respect to each of the Hosted Software and Cloud Software shall have the meaning set forth, respectively, in Section V l(a) of Exhibit C and Section V l(a) of Exhibit C-1 to this Agreement.
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Examples of Availability Service Level in a sentence

  • Subject to Section 2 above, if and to the extent SAP fails to meet the System Availability Service Level set forth in Section 2, Customer is entitled to a Service Credit which is calculated as the sum of the Service Credits for NON-PRD, PRD and Server Provisioning, for SAP’s failure to meet the respective System Availability Service Level.

  • Circuits may qualify for the TTR Service Level Standard in addition to the Availability Service Level Standard.

  • In addition to the General Exclusions, as set out in the General Exclusion Section below, Availability Service Level Standard measurements do not include the following:  Any act or omission on the part of any third party other than a local access provider over which Verizon exercises control.

  • The Path Availability Service Level is limited to 50 Location pairs, and each Location pair consists of a source Location and a destination Location.

  • Customer may qualify for credits under the MTTR Service Level Standard in addition to the E-Line EVC Availability Service Level Standard for a particular Hard Outage.

  • Customer may claim the MTTR Service Level Standard credit in addition to the E-Line EVC Availability Service Level Standard credit in a given calendar month.

  • The Path Availability Service Level only applies to the Business VPN Corporate so long as the Location does not have Business VPN Lite Service.

  • MTTR is defined as the average time taken to restore a connection for E-Line EVC during a Hard Outage an E-Line EVC has one Local Access circuit on each end and Availability Service Level Standard for E-Line EVC provisioned with two different Local Access levels is determined by the Local Access level having the lowest Availability Service Level Standard.

  • Hard Outages for E-Line EVC provisioned with Off-Net Silver are handled as Priority 2 tickets and eligible for the Availability Service Level Standard.

  • Customer may qualify for credits under the MTTR Service Level Standard in addition to the E-LAN EVC Availability Service Level Standard for a particular Hard Outage.


More Definitions of Availability Service Level

Availability Service Level means the target availability corresponding to the applicable SLA Category as may be set out in the applicable Schedule or Order.
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Related to Availability Service Level

  • Service Availability The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Credit is defined in Section 8.

  • System Availability means, with respect to any particular calendar month, the ratio obtained by subtracting Unscheduled Downtime during such month from the Total Monthly Time, and thereafter dividing the difference so obtained by the Total Monthly Time. Represented algebraically, System Availability for any particular calendar month is determined as follows:

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.