Support and Service Sample Clauses
The Support and Service clause defines the obligations of one party to provide ongoing assistance, maintenance, or technical support for products or services delivered under the agreement. Typically, this clause outlines the scope of support, response times, methods of contact, and any limitations or exclusions, such as support hours or types of issues covered. Its core function is to ensure that the receiving party has clear expectations regarding the help and resources available after delivery, thereby minimizing disputes and ensuring continued functionality and satisfaction.
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Support and Service. The Provider will deliver ongoing technical support to the schools (on site and remote) for the period of the contract for the Provider’s solution and its integration into the schools' academic program.
Support and Service. The Reseller shall maintain a staff of trained personnel and a stock of technical literature sufficient to provide training, explanations of the Product and use thereof in the Territory and will respond to and complete all service calls from such users in a prompt and professional manner. The Company will provide the Reseller with relevant end user's manual for the Product, embedded with each Product's packet. Reseller shall provide full post-sale services to the end users / customers of the Product within the Territory, as may be required, including, without limitation, sale of components and Personal Ear Clips, replacement of problematic or defective Products and any other service required, for a period being not less than the Warranty Period (as defined below). The provisions of this Section 5.3 shall survive the termination or expiration of this Agreement for any reason whatsoever, such that Reseller's obligations hereunder shall be in full force and effect until the end of the Warranty Period with respect to the last Product sold by Reseller pursuant to this Agreement. [Note: maintenance and replacement of defective Products - TBD]
Support and Service. Geospatial will maintain a staff of trained technicians and a stock of spare parts as supplied by the Company and recommended in the appropriate technical service manual to support the installation, repair and maintenance of the Products. Additionally, technical literature adequate to provide technical support and service to Geospatial’s customers must be maintained. Geospatial will use its best efforts to respond to and complete all service calls from owners of the Products in the Territory in a prompt and workmanlike manner.
Support and Service. An Onsite Service Level Agreement has been agreed upon between the parties ; cf. Appendix 2.
Support and Service. Radar will provide you with technical support as set forth on an applicable Order Form and in the Radar Service Level Agreement (“SLA”), available at ▇▇▇▇▇://▇▇▇▇▇.▇▇▇/terms/enterprise.
Support and Service. A Device comes with one-year (from the Date of Sale) of 24/7 remote customer support by email or telephone; provided, however, that the total hours of such support provided by Control Bionics shall be limited to 48 hours of aggregate support time in any one such year (note that this limitation also applies to additional purchased years of customer support). The customer support number is ▇-▇▇▇-▇▇▇-▇▇▇▇ and the customer support email is ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Customer support includes assistance with following: the Device or the Control Bionics Software, product troubleshooting, threshold refinement, alternative electrode placement, and refining and customizing the settings of the user's accessibility suite.
Support and Service. (a) TRAVEL RETAILER will timely provide to AIRLEGIT all requested Customer information and itineraries necessary and required to verify and process AIRLEGIT’s Product.
(b) AIRLEGIT shall handle all support and services related to the AIRLEGIT Product, with no obligation for any support or service from TRAVEL RETAILER.
Support and Service. Youth Work Ireland will provide ongoing assistance to the Member Youth Service to support the services provided. This will include comprehensive service desk facilities from each of the departments mentioned in Schedule A.
Support and Service. UniVoIP is committed to provide high quality level of service and support for our customers. UniVoIP goal is to have its Services available to Customers twenty-four hours a day seven days a week. UniVoIP’s target for annual Availability of our services is 99.99% excluding Scheduled and Unscheduled Maintenance. UniVoIP reserves the right to schedule maintenance and upgrades to the network seven (7) days a week from 12a.m. PST/PDT to 4a.m. PST/PDT in the local time zone of the area being worked on, without prior notice to Customer, or upon reasonable advance notice outside these time frames for Upgrades/Maintenance (planned or emergency) or implementation of a Customer order that requires a Services interruption.
11.1 Credit for Core Service Outage: Credit will be issued based on the table below. Customer must complete a Credit Request form for outages related to the Core Voice services provided by UniVoIP (see Service Level Exemptions below). • 0 minutes to 2 hours No credit • 2 hours to 4 hours 3% credit of monthly ▇▇▇▇ • 4 hours to 6 hours 6% credit of monthly ▇▇▇▇ • 6 hours to 8 hours 10% credit of monthly ▇▇▇▇ • Additional 4 hour increments 3% per increment, not to exceed monthly billing total In order to receive the foregoing credit, the Customer must notify UniVoIP by completing a Credit Request Form of its claim for a credit within thirty (30) days of the Outage for which a credit is claimed.
Support and Service. 12.1 Within Our field of service and ability, We offer 24 hours/day x 7 days/week technical support to You, except during a few holidays and company meetings when We temporarily close Our facility. Your server computer(s) housed at Our facility is(are) unmanaged, and We offer only that the service provided by Us to Your server computer(s) is online and remotely accessible. We do not offer technical support for application-specific issues, and We shall not provide technical support to Your Sub- Users. You should contact the Company via Our CRM system (▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇). In the event We need to ship out of Our premises any failed component of a server owned or controlled by You for any reason, a USD 20.00 handling fee per shipment plus all shipping costs will be applied.
12.2 We do not guarantee that the service that We provide to You is or will be free from