Support and Service. The Reseller shall maintain a staff of trained personnel and a stock of technical literature sufficient to provide training, explanations of the Product and use thereof in the Territory and will respond to and complete all service calls from such users in a prompt and professional manner. The Company will provide the Reseller with relevant end user's manual for the Product, embedded with each Product's packet. Reseller shall provide full post-sale services to the end users / customers of the Product within the Territory, as may be required, including, without limitation, sale of components and Personal Ear Clips, replacement of problematic or defective Products and any other service required, for a period being not less than the Warranty Period (as defined below). The provisions of this Section 5.3 shall survive the termination or expiration of this Agreement for any reason whatsoever, such that Reseller's obligations hereunder shall be in full force and effect until the end of the Warranty Period with respect to the last Product sold by Reseller pursuant to this Agreement. [Note: maintenance and replacement of defective Products - TBD]
Appears in 2 contracts
Sources: Distribution Agreement (Integrity Applications, Inc.), Distribution Agreement (Integrity Applications, Inc.)