Service Objectives. 3.1 For the ‘services’ to be fulfilled, the ‘Client’ has to provide to the ‘service provider’ online access of the ‘application software’ so that the ‘service provider’ can utilise this to perform all support and optional training-related tasks. The ‘Client’ needs to provide the ‘service provider’ with Internet access via Virtual Private Network (VPN) to a server where the ‘application server’ is hosted. 3.2 The ‘Client’ shall provide the ‘service provider’ with access to a fully hosted version of the ‘application software’ via a secure, fast and efficient hosting environment. 3.3 The ‘service provider’ is only responsible for installation and configuration of the ‘application software’ and its supporting proprietary software and scripts as required for the ‘services’ to be fulfilled at the initial stage provided the Client has contracted the service provider to provide him/her with the ‘application installation and configuration’ service. This installation and configuration service is only available during the initial training stage and is not provided during the normal course of the provision of this agreement’s ‘application support’.
Appears in 3 contracts
Sources: Application Support Agreement, Application Support Service Agreement, Application Support Agreement