Common use of Service Pack Clause in Contracts

Service Pack. Hotfix (deliverable medium) refers to a summary of patches. The advantage of this is that several errors can be corrected by carrying out a single installation. As a rule, a service pack contains all patches (as far as they have not become obsolete) since the release of the last major release or since the last published service pack. In the case of cumulative service packs, only the latest one needs to be installed by the customer, as it contains the previous patches: - Service packs contain bug fixes. However, they do not contain any new functionalities; - Service packs go through a release procedure and are created at regular intervals; - In terms of warranty, a number of service packs are made available for each major release of software over a period of two years; - Service Packs are available to all customers who may use the major revision in question, regardless of any status as a Software Maintenance and Hotline Agreement contract cus- tomer;