Service Performance Commitment Clause Samples

Service Performance Commitment. The Naas component of Workplace as a Service Advanced comes with a Network Service Availability Threshold performance commitment. Where we fail to achieve the Network Service Availability Threshold in any month we will provide you with the applicable credit indicated in the table below. Service Measure Standard Threshold Total Monthly Outage Time = Credit Amount Workplace as Service (NaaS services) Availability 100% 7 days x 24 hours 99.9% ≤ 43 mins = 0% of fixed monthly charge > 43 mins to 15 hrs 6 mins = 20% of fixed monthly charge > 15hrs 6 mins to 29 hrs 30 mins = 40% of fixed monthly charge > 29hrs 30 mins to 43 hrs 54 mins = 60% of fixed monthly charge > 43hrs 54 mins = 80% of fixed monthly charge The Network Service Availability Threshold is the percentage of time in a calendar month that the NaaS service should be available for your use on a per service location basis. The NaaS service is deemed available at a service location if it is being provided through either the primary or the backup access for the service location. We use remote monitoring and other systems to measure the actual availability result at a service location over a month and express the result as a percentage. When we measure and calculate the result we assume each month is thirty (30) days but we include all periods of unavailability over the calendar month except for any period of unavailability that is caused or contributed to by: (a) networks or equipment of another carrier or service provider, (b) you, your network or your other services, (c) an event beyond our reasonable control, or (d) any period of unavailability that occurs when we are performing maintenance activities. We calculate the credit as a percentage of the fixed monthly charge for the NaaS service at the affected service location up to a maximum of 80% of that fixed monthly charge. The payment of the credit is your sole remedy for a failure by us to meet the Network Service Availability Threshold and the failure will not be considered a breach of this agreement by us. Notwithstanding the foregoing, if: (e) in any month the average availability of the NaaS service across all your service locations is less than ninety percent (90%) you may cancel NaaS in its entirety, or (f) we fail to meet the Network Service Availability Threshold for three (3) consecutive months at the same service location you may cancel the NaaS service at that service location without payment of any service cancellation charges provided y...
View SourceView Similar (2)

Related to Service Performance Commitment

  • Annual Performance Bonus During the Employment Term, the Executive shall be entitled to participate in the STIP, with such opportunities as may be determined by the Chief Executive Officer in his sole discretion (“Target Bonuses”), and as may be increased (but not decreased, except for across-the-board reductions generally applicable to the Company’s senior executives) from time to time, and the Executive shall be entitled to receive full payment of any award under the STIP, determined pursuant to the STIP (a “Bonus Award”).

  • KEY PERFORMANCE INDICATORS 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit G), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • Employee Performance Review When a formal review of an employee’s performance is made, the employee concerned shall be given an opportunity to discuss, sign and make written comments on the review form in question and the employee is to receive a signed copy to indicate that its contents have been read. An employee shall be entitled to a minimum of two (2) work days to review the performance review prior to providing any response to the Employer, verbally or in writing, with respect to the evaluation.

  • Time Commitment The Advisor shall, and shall cause its Affiliates and their respective employees, officers and agents to, devote to the Company such time as shall be reasonably necessary to conduct the business and affairs of the Company in an appropriate manner consistent with the terms of this Agreement. The Company acknowledges that the Advisor and its Affiliates and their respective employees, officers and agents may also engage in activities unrelated to the Company and may provide services to Persons other than the Company or any of its Affiliates.