Common use of Service Performance Standards Clause in Contracts

Service Performance Standards. (a) In accordance with the terms of this Agreement, TPA shall provide, monitor and report on the provision of, Services in accordance with the Service Performance Standards set forth in Exhibit 4.1. (b) The Parties shall review during the Initial Term, the Renewal Term, if any, and the Transfer Assistance Period, if any, subject to Section 16.8(e), and, upon agreement of the Parties, may adjust, as appropriate, the Service Performance Standards and reflect any necessary adjustment in the Services Fees resulting from any such change in the Service Performance Standards; provided, however, that any such adjustment in the Services Fees or change in the Service Performance Standards must be embodied in a written amendment to this Agreement executed by the applicable Customers and TPA and shall only apply to the Customer(s) specified in such written amendment.