Service Request Management. Customers can request information on their Managed Environment, AWS Managed Services, or AWS Service Offerings by submitting Service Requests using the AMS Interface. Service Request types also include "How to" questions about AWS services and features, troubleshooting API issues, customer service requests and technical support cases.
Appears in 2 contracts
Sources: Managed Services Agreement, Managed Services Agreement
Service Request Management. Customers can request information on their Managed Environment, AWS Managed Services, or AWS Service Offerings by submitting Service Requests using the AMS AWS Managed Services Interface. Service Request types also include "How to" questions about AWS services and features, troubleshooting API issues, customer service requests and technical support cases.
Appears in 2 contracts
Sources: Managed Services Agreement, Managed Services Agreement