Service Request Management. The ability to create service requests online, allowing Customer to describe technical challenges privately to: (i) determine if a problem Customer is encountering is attributable to an Error and (ii) to assist in resolving Errors reported by Customer that occur during normal usage of Products.
Appears in 2 contracts
Sources: Support Agreement, Support Agreement
Service Request Management. The ability to create service requests online, allowing Customer to describe technical challenges privately to: (ia) determine if a problem Customer is encountering is attributable to an Error and (iib) to assist in resolving Errors reported by Customer that occur during normal usage of Productsthe Software.
Appears in 1 contract