Common use of Service Request Management Clause in Contracts

Service Request Management. Contractor shall implement and manage the Service Request Management practice across the Integrated Service Providers and other vendors, as directed by the Government. The Contractor shall assist in the coordination of requests for Integrated Services and other program related services from authorized users. Contractor shall ensure requests are managed from the initial request through fulfillment of such requests from multiple sources, such as Service Providers, other vendors, and Customers. While the majority of Service Requests are minor (such as standard changes), the Request Management practice shall direct more complicated requests to the solution design process.

Service Request Management. The Contractor shall implement and manage the Service Request Management practice across the Integrated Service Providers and other vendors, as directed by the Government. The Contractor shall assist in the coordination of requests for Integrated Services and other program related services from authorized users. Contractor shall ensure service requests are managed from the initial request through fulfillment of such requests or cancellation from multiple sources, such as Service Providers, other vendors, and Customers. While the majority of Service Requests are minor (such as standard changes), the Service Request Management practice shall direct more complicated requests to the solution design process.