Service Responsibility. Dealer acknowledges that the Products may require installation and after-sale servicing and maintenance by skilled, trained and fully qualified technicians. Dealer will provide for professional, prompt, and expert installation, and service support for Products sold in the Territory as outlined from time to time in Manufacturer's service program. Dealer shall: (a) strictly adhere to all installation, service and parts inventory policies and guidelines established by Manufacturer from time to time. Dealer shall purchase all components related to the installation and operation of the products from the Manufacturer or Manufacturer's designated supplier. This shall include without limitation the skylights, lenses, lightwells and related accessories. Dealer shall be allowed to supply curbs from third party sources provided that these parts comply with the specifications provided by the Manufacturer; (b) maintain proper installation and servicing tools and facilities; (c) Dealer shall install the Products in accordance with the Manufacturer's official installation manual and instructions. Installations performed by unauthorized/uncertified personnel, not installed in accordance with the official installation manual and instructions, or otherwise improperly installed, may result in voiding all or a portion of the Manufacturer's warranty for such Product. (d) make available and provide competent maintenance and service support, in a commercially reasonable manner and rates, to all end-users of Products (and other Products as Manufacturer may request in writing) in the Territory, irrespective of whether the Product was sold to the end-user by Dealer.
Appears in 4 contracts
Sources: Authorized Dealer Agreement (Ciralight Global, Inc.), Authorized Dealer Agreement (Ciralight Global, Inc.), Authorized Dealer Agreement (Ciralight Global, Inc.)