Common use of Service Responsibility Clause in Contracts

Service Responsibility. Dealer acknowledges that the Products may require installation, warranty, and after-sale servicing and maintenance by skilled, trained and fully qualified technicians. Dealer will provide for professional, prompt, and expert installation, warranty and service support for Products sold in the Territory as outlined from time to time in VeriChip’s service program. Dealer shall: (a) strictly adhere to all installation, service and parts inventory policies and guidelines established by VeriChip from time to time; (b) maintain proper installation and servicing tools and facilities; (c) make available on-going Product maintenance at each of its offices and keep on hand at each such office an inventory of spare parts and/or units (which will be obtained solely from VeriChip) sufficient to perform its warranty and maintenance obligations; (d) employ a sufficient number of technicians so as to ensure that each installation and service call for a Product is personally handled only by a technician who has been properly trained for such Product as stated in section 15 below. (e) make available and provide competent maintenance and service support, in a commercially reasonable manner, to all end-users of Products (and other Products as VeriChip may request in writing) in the Territory, irrespective of whether the Product was sold to the end-user by Dealer.