Service Scope. The following services are covered by this SLA: a) Service scope hours are defined as 9am-5pm local time b) Access to GreenOrbit’s Self Service Portal 24×7 to submit electronic requests; and c) Email GreenOrbit Support ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇
Appears in 4 contracts
Sources: Service Level Agreement, Service Level Agreement (Sla), Service Level Agreement
Service Scope. The following services are covered by this SLA:
a) Service scope hours are defined as 9am-5pm 9-5 local time
b) Access to the GreenOrbit’s Self Service Client Portal 24×7 to and submit electronic requests; and
c) Email GreenOrbit Support ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇support
Appears in 4 contracts
Sources: Service Level Agreement (Sla), Service Level Agreement, Premium Service Level Agreement (Sla)
Service Scope. The following services are covered by this SLA:
a) Service scope hours are defined as 9am-5pm 9-5 local timetime (Business Days)
b) Access to the GreenOrbit’s Self Service Client Portal 24×7 to and submit electronic requests; and
c) Email GreenOrbit Support ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇support
Appears in 1 contract