Service Tasks. In order to achieve the goals of EHEAP, the Sub-Recipient shall ensure the following tasks are performed: 1. Ensure that all eligible elders meet the requirements of Section I.C.2. above; 2. Ensure that all energy assistance payments made to home energy vendors comply with the requirements of Section II.A.14.d. below; 3. Implement appropriate program management and operational controls to ensure actions are taken to resolve a home energy emergency within 18 hours of application approval for crisis benefits when the consumer is in a life-threatening situation. For non-life-threatening situations, actions must be undertaken to resolve the home energy emergency within 48 hours of application approval with standard crisis assistance. 4. Provide all elders approved for EHEAP funding with a written Notice of Approval and Appeal within fifteen
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Sources: Standard Contract, Standard Contract