Service Tier Matrix (STM Clause Samples

Service Tier Matrix (STM. Servers categorized in Table A under a category that uses the Service Tier Matrix (STM) as an RU for support services are further classified by operating system type, by site type, and by support levels of Gold, Silver, or Bronze. Each of these Resource Unit Categories has separate Annual Base Charges, ARCs/RRCs and Monthly Resource Baselines. Resource Unit usage for these Server Services will be measured on a per Instance basis. The Annual Base Charges for such Services are set forth in Attachment 4-A and the Monthly Resource Baselines for such Services are set forth in Attachment 4-D and reflect the required resources to provide the Server Services. Depending on the Server’s configuration, one (1) or more Operating System Instances may run on a single Server. Operating System Instances in a clustered configuration shall be deemed to be discrete Operating System Instances, though each Instance within a cluster shall accommodate a different support level categorization, depending on DIR Customer requirements.
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Related to Service Tier Matrix (STM

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  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

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  • Historical Performance Information To the extent agreed upon by the parties, the Sub-Advisor will provide the Trust with historical performance information on similarly managed investment companies or for other accounts to be included in the Prospectus or for any other uses permitted by applicable law.