Support Levels definition

Support Levels means the levels of support set out in schedule 3.
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Support Levels means the particular level of Support You have purchased as specified in the relevant Grant Letter and as defined on the Service Portal.
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Support Levels means the relative level of QUMU Support Services to which customers can subscribe that gives CUSTOMER a variety of Support Hours.
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Examples of Support Levels in a sentence

  • Red Hat Enterprise Linux Server Subscriptions may be purchased with various levels of Production Support including Self-support, Standard and Premium Support Levels.

  • Red Hat OpenShift Container Platform for RHEL and Container Platform for RHEL are layered products and require a separate paid and active Software Subscription Red Hat Enterprise Linux for Virtual Datacenters with matching Support Levels for each Unit that deploys, installs, uses or executes such layered products.

  • Employees in the occupational groups of Administrative and Regulatory Levels 1 through 5 inclusive, Institutional Services and Support Levels 1 through 5 inclusive, and Operational Services and Labour Level 1 shall be granted 4% upon successful completion of the probationary period (unless 4% would exceed the maximum of the range).

  • The Support Level(s) defined herein may not be applicable to the Acquired Products at the time of the acquisition, but We may, within a reasonable period of time after the acquisition, provide a description of the Support Level(s) available for the Acquired Products, which will become applicable once published on Our Support webpage.

  • Geographic restrictions or limitations may apply to certain Hardware Support Levels and are described in the Hardware Support Location Matrix (under “Documentation”) on the Service Portal.


More Definitions of Support Levels

Support Levels means the classification of technical support to be provided pursuant to this Exhibit, according to the following definitions: Level 1 Support is the service provided to identify, troubleshoot, and document problems reported in customer Incidents. Level 2 Support is the service provided to analyze the problem reported using in-depth troubleshooting techniques, reproduce the problem, or determine that the problem cannot be reproduced.
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Support Levels means the Intel Support offering purchased by Customer. Software and Hardware Support Levels are defined on datasheets available at:
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Support Levels means the various levels of support services, as follows:
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Support Levels means the particular level of Support You have purchased as specified in the relevant
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Support Levels means the McAfee Support offering purchased by Ordering Activity and definedat: https://support.mcafee.com/supportoptions.
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Support Levels means the McAfee Support offering purchased by Customer and defined at: https://support.mcafee.com/supportoptions.
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Support Levels means the three levels of technical support utilized to resolve Support Requests from Licensee. Licensee must ensure that all Support Requests from Affiliates and Customers are made directly to Licensee and not to Licensor. The Support Levels are defined as follows: a) 1st Line Support/Tier 1 Support means initial point of contact for Users is Licensee Customer Service and the Customer Service operations of Affiliates for their respective Users. Licensee Customer Service will respond to subscriber inquiries submitted by either phone or email. b) 2nd Line Support/Tier 2 Support means where problems cannot be solved by 1st Line Support /Tier 1 Support, these will then be passed to Licensee’s Development and Operations, 2nd Line Support / Tier 2 Support to resolve or referred to 3rd Line Support/Tier 3 Support. c) 3rd Line Support/Tier 3 Support means where problems cannot be resolved by 2nd Line Support / Tier 2 Support, Licensee’s Development and Operations will direct the problem to Licensor for Resolution.
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