Common use of Services and Coverage Clause in Contracts

Services and Coverage. 2.1 COACTIVE ICT shall use reasonable endeavours to provide Customer with the Services and to ensure the security of Customer’s communications at all times. However, due to the nature of mobile technology, it is impossible to provide a fault-free service. 2.2 COACTIVE ICT/Network Carrier may suspend the Services: (i) in order to carry out maintenance or testing of the Network; (ii) during any technical failure of the Network, (iii) when it is necessary to safeguard the security and integrity of the Network or to reduce the incidence of fraud; (iv) where it identifies Artificially Inflated Traffic; or (iv) due to Emergency Planning Measures. COACTIVE ICT/Network Carrier shall endeavour to keep all such suspensions to a minimum and shall give Customer notice of such suspension where reasonably practicable. 2.3 COACTIVE ICT shall use reasonable endeavours to give Customer access to Overseas Networks; however, COACTIVE ICT/Network Carrier shall not be responsible for the performance of Overseas Networks or any part of the Network not controlled by COACTIVE ICT/Network Carrier. Overseas Networks may be limited in quality and coverage and access and service availability depends on the arrangements between the Network and Overseas operators.

Services and Coverage. 2.1 COACTIVE ICT B2B Communications shall use reasonable endeavours to provide Customer with the Services and to ensure the security of Customer’s communications at all times. However, due to the nature of mobile technology, it is impossible to provide a fault-free service. 2.2 COACTIVE ICTB2B Communications/Network Carrier may suspend the Services: : (i) in In order to carry out maintenance or testing of the Network; ; (ii) during During any technical failure of the Network, ; (iii) when When it is necessary to safeguard the security and integrity of the Network or to reduce the incidence of fraud; ; (iv) where Where it identifies Artificially Inflated Traffic; or or (ivv) due Due to Emergency Planning Measures. COACTIVE ICTB2B Communications/Network Carrier shall endeavour to keep all such suspensions to a minimum and shall give the Customer notice of such suspension where reasonably practicable. 2.3 COACTIVE ICT B2B Communications shall use reasonable endeavours to give Customer access to Overseas Networks; however, COACTIVE ICTB2B Communications/Network Carrier shall not be responsible for the performance of Overseas Networks Networks, or any part of the Network not controlled by COACTIVE ICTB2B Communications/Network Carrier. Overseas Networks may be limited in quality and coverage and access and service availability depends on the arrangements between the Network and Overseas operators.

Services and Coverage. 2.1 COACTIVE ICT EBBE shall use reasonable endeavours to provide Customer with the Services and to ensure the security of Customer’s communications at all times. However, due to the nature of mobile technology, it is impossible to provide a fault-free service. 2.2 COACTIVE ICTEBBE/Network Carrier may suspend the Services: (i) in order to carry out maintenance or testing of the Network; (ii) during any technical failure of the Network, (iii) when it is necessary to safeguard the security and integrity of the Network or to reduce the incidence of fraud; (iv) where it identifies Artificially Inflated Traffic; or (iv) due to Emergency Planning Measures. COACTIVE ICTEBBE/Network Carrier shall endeavour to keep all such suspensions to a minimum and shall give Customer notice of such suspension where reasonably practicable. 2.3 COACTIVE ICT EBBE shall use reasonable endeavours to give Customer access to Overseas Networks; however, COACTIVE ICTEBBE/Network Carrier shall not be responsible for the performance of Overseas Networks or any part of the Network not controlled by COACTIVE ICTEBBE/Network Carrier. Overseas Networks may be limited in quality and coverage and access and service availability depends on the arrangements between the Network and Overseas operators.