Common use of Services and Service Levels Clause in Contracts

Services and Service Levels. 5.01 Services a. Implementation Support: CRISP will make available the following Implementation Support Services to the Participant: i. Establish environments (test, stage, production) for secure batch transactions (SFTP) and/or Direct secure web-based email; ii. Configure environments based on CRISP Policies and Procedures regarding privacy, security, and consent policies; iii. Conduct planning and decision sessions; iv. Jointly document transactions; v. Jointly document conversion requirements; vi. Establish real-time notifications vii. Test and validate real-time notifications; viii. Establish batch transactions (health plan membership); ix. Test and validate batch transactions;