Urgent Priority Clause Samples
The Urgent Priority clause establishes a mechanism for identifying and addressing issues or requests that require immediate attention within a contractual relationship. Typically, this clause outlines criteria for what constitutes an urgent matter, the process for notifying the responsible party, and the expected response times, such as requiring action within a few hours or by the next business day. Its core practical function is to ensure that critical problems are resolved swiftly, minimizing potential disruptions and mitigating risks associated with delays.
Urgent Priority. 6.10.1. A Support Ticket is Urgent priority if:
6.10.1.1. A production system is completely unavailable or has performance so poor as to render the service unusable; or
6.10.1.2. A production system may have been compromised by an attacker and the suspected attack or its impact is ongoing.
6.10.2. This description is not exhaustive and is intended as a definition by example. dxw may include other criteria at our discretion.
6.10.3. dxw treats Urgent priority Support Tickets as genuinely urgent and we make our best endeavour to respond to them appropriately.
Urgent Priority. For average initiation time for any urgent issues received by the IT Service Desk, calculated on a quarterly basis, DAG TECH shall use commercially reasonable efforts to initiate resolution within 15 minutes during “Business Hours”, which shall mean 9am to 5pm local time, during Business Days (as defined below). If DAG TECH determines at its sole discretion that on-site presence is necessary, DAG TECH shall provide an on-site presence within 4 Business Hours or as scheduled.
Urgent Priority. CentralSquare will provide a procedural or CentralSquare will work continuously configuration workaround or a code (including after hours) to provide the Client correction that allows the Client to resume with a solution that allows the Client to resume normal operations on the production system. nonnal operations on the production system. CentralSquare will use commercially reasonable efforts to resolve the issue as soon as possible and not later than 36 hours after notification. Priority Priority 3 - CentralSquare will provide a procedural or CentralSquare will work to provide the Client configuration workaround that allows the with a resolution which may include a Client to resolve the problem. workaround or code correction within a timeframe that takes into consideration the impact of the issue on the Client and CentralSquare's User base. Priority 3 issues have priority scheduling in a subsequent release. Priority 4- Medium Priority If CentralSquare determines that a reported Medium Priority error requires a code correction, such issues will be addressed in a subsequent release when applicable. Priority 5- Low Priority CentralSquare will work to provide the Client with a resolution which may include a workaround or code correction in a future release of the software. Priority 4 issues have no guaranteed resolution time. Low Priority issues are logged by There is no guaranteed resolution time for Low CentralSquare and addressed at the company's Priority issues. discretion according to CentralSquare's roadmap planning process.
Urgent Priority. Hosted system or major functionality of system is not available or operational for all users 2-High Priority - Hosted system or major functionality of system is not available or operational for multiple users, or a major function not available for a single user.
Urgent Priority. Challenges related exclusively to outages or the inability of the application to function. Security breaches are also considered urgent priority issues. If MVRK receives an Urgent Priority ticket, the Director of Engineering will be notified immediately so that any additional resources needed to address the issue can be marshaled and committed to resolution as soon as possible while maintaining regular progress updates with the client.
Urgent Priority. Business critical issue that prevents multiple sites or users from doing their work with no acceptable workaround. 2-High Priority – Non-critical issue that prevents one or more staff from working with no acceptable workaround. 3-Standard Priority – Non-critical issue that affects one or more users with an acceptable work around.