SERVICES PROVIDED BY LICENSOR Sample Clauses
The 'Services Provided by Licensor' clause defines the specific services that the licensor is obligated to deliver under the agreement. It typically outlines the nature, scope, and standards of the services, such as technical support, maintenance, updates, or training related to the licensed product. By clearly specifying what the licensor must provide, this clause ensures both parties have a mutual understanding of expectations and helps prevent disputes over service obligations.
SERVICES PROVIDED BY LICENSOR. In addition to any License Fees payable to Licensor pursuant to Section 7, the Company will be entitled to purchase from Licensor specific services, which request Licensor shall not unreasonably refuse, which Licensor routinely performs for itself (such as creative services, the creation of on-air promos, Customer Service and Shipping Department services as described in Section 6.1 hereof, and residual accounting) at Licensor's actual direct cost, without mark-up, but including all related staffing costs.
SERVICES PROVIDED BY LICENSOR. (a) Licensor shall make available the following services for Licensee’s use of the Equipment Space:
(i) Conditioned Equipment Space, maintaining proper levels of temperature and humidity consistent with industry standards for similar conditioned facilities,
(ii) AC power as more fully described in the applicable Service Order,
(iii) DC power as more fully described in the applicable Service Order,
(iv) Fire suppression system, either sprinkler system or other system that conforms to local, state, and federal laws and regulations,
(v) UPS or battery backup, as applicable,
(vi) Grounding,
(vii) Back-up generator power sufficient to power Licensee’s Equipment in the event of an interruption in power. Licensor shall have no liability for any such interruption or for any failure of such back-up generator power other than as set forth in the Service Level Objective in Section 9(d) below.
(b) Installation of Licensee’s Equipment shall be performed in accordance with Licensor’s installation policies and specifications. As applicable, Licensee shall supply the racks, cabinets (if applicable), fiber, cable and the equipment that will be installed on the shelves. For coax cable terminations, and as applicable, all connectors between Licensee and Licensor shall be compatible with BNC connectors. For fiber terminations, and as applicable, all connectors between Licensee and Licensor shall be standard SC connectors. All Licensee work shall be under the direction and instruction of Licensee’s personnel. Only Licensor may physically perform any interconnection to Licensee’s Equipment.
(c) Licensee shall pay to Licensor the costs of labor and materials and other costs incurred by Licensor to make the services available to Licensee hereunder, as more fully described in the applicable Service Order.
(d) Licensor will use commercially reasonable efforts to meet the following Service Level Objective: Power. 100% uptime for power specified on service order (as amended, if applicable). In the event this Service Level Objective is not met and both power and back-up power are out at a Facility for one (1) hour or more in any calendar day (“Service Outage”), then (unless such outage is caused by: (i) an act or omission of Licensee or its employee, contractor, affiliate or agent; (ii) a Force Majeure Event; or (iii) the failure of facilities or equipment not owned or operated by Licensor) Licensee shall be entitled, if requested in writing within thirty (30) days of the applicable o...
SERVICES PROVIDED BY LICENSOR. FOR BASIC FEE. The Licensor shall provide, during the show period's hours of operation, without cost to the Licensee, heating, ventilating and air conditioning, permanent overhead lighting, permanent public address system, as available, restroom facilities and janitorial services consisting of cleaning of common areas. During move-in and move-out periods, Licensor shall provide only sufficient work lighting in Authorized Areas and janitorial services in common areas only. Licensor shall not be held responsible for and Licensee shall hold Licensor harmless from loss of lighting, air conditioning, electricity, water, gas, heating, or other utilities, facilities or services not caused by the intentional wrongful act of Licensor.
SERVICES PROVIDED BY LICENSOR. Licensor shall make available the following services for Licensee's use of the Equipment Space:
(a) HVAC sufficient to maintain an ambient temperature of 50(degrees)F to 86(degrees)F and relative noncondensing humidity.
(b) AC power consisting of commercial, unprotected and interruptible 120 volt, 20 amp each, single phase, duplex outlets, for testing of equipment only.
(c) Except as otherwise specified in Exhibit A, DC power consisting of fused 30 amp A supply and fused 30 amp B supply, negative 48 volts, for each rack.
(d) Fire suppression system, either sprinkler system or other system that conforms with local, state, and federal laws and regulations.
(e) Battery reserve, as is available to Licensor.
SERVICES PROVIDED BY LICENSOR. 1. Data Conversion – The Licensor will convert all existing TIFF document for inclusion in the Document Imaging software module. Licensor will also convert and load all indexing data from the existing software system. One hundred and twenty hours of document image conversion and computerized index data conversion is included as part of the Agreement. Licensor warrants that it will justify in writing all hours spent on data conversion that are above one hundred and twenty hours and that the total of such hours must be reasonable.
2. Website Maintenance - The Licensor will provide Internet hosting of Land Record Indexes and Images for the Licensee. The Licensee will have the capability to upload new index information and images on a daily basis.
3. Telephone Support - The Licensor will provide telephone numbers that can be used as needed by the Licensee for assistance regarding the supported Software Modules and services. Telephone support is available during normal business hours (9:00AM to 5:00PM Monday through Friday). Licensor responds to all telephone support issues based upon the criticality of the issue, with systems that are completely non-functional receiving highest priority. Licensor endeavors, but does not guarantee, to respond to all non-critical issues within one business day.
4. Remote Support –Licensor will provide remote on-line support for the software modules through direct broadband connectivity provided by the Licensee. Remote online support allows the Licensor to perform system troubleshooting and make certain updates or configuration changes more quickly.
SERVICES PROVIDED BY LICENSOR. FOR BASIC FEE. The Licensor shall provide, during the show period's hours of operation, without cost to the Licensee, heating, ventilating and air conditioning, permanent overhead lighting, permanent public address system, as available, restroom facilities and janitorial services consisting of cleaning of common areas. During move-in and move-out periods, Licensor shall provide only sufficient work lighting in Authorized Areas and janitorial services in common areas only.
SERVICES PROVIDED BY LICENSOR. 13.1 Licensor shall supply electric current required to provide the Storage Area with overhead lighting. Licensor shall have no other obligations to supply services to the Storage Area.
13.2 Licensor shall provide necessary elevator facilities on business days from 8 a.m. to 6 p.m.
13.3 Licensor shall have no responsibility or liability for failure to supply the services agreed to herein. Licensor reserves the right to stop any services when necessary by reason of accident or for repairs, alterations, replacements or improvements necessary or desirable in the judgement of Licensor for as long as may be reasonably required by reason thereof or by reason of strikes, accidents, acts of God, laws, orders or regulations or any other reason beyond the control of Licensor.
SERVICES PROVIDED BY LICENSOR. Licensor shall provide to Licensee, during the License Term, the services described below (the "Services") in accordance with Licensor's typical practices and standards in Licensor's sole determination. The cost of such Services shall be included in the License Fee except where expressly provided below or otherwise in this Agreement. In accepting Licensor's agreement to provide such Services, Licensee expressly acknowledges that there is the possibility of error or malfunction in any or all of the same, and agrees that Licensee is fully assuming all risks associated with Licensee's use or dependence on such Services, except for the negligence or the intentional
SERVICES PROVIDED BY LICENSOR. The Licensor may provide the following. Items checked below are part of this financial show package as priced in Article I. The items left blank will be shown as added costs on settlement if used, as well as any other show costs procured by the Licensor for the Licensee as requested by or otherwise pre-approved by Licensee. Licensor shall provide receipts or other reasonable documentation evidencing costs outside of the show package at settlement of the Event. ☐ Ticket Sellers ☐ Ticket Takers ☐ Ushers ☐ Front of House Police (up to 6) ☐ Front of House EMS (up to 4) ☐ Front of House Door Guards ☐ T-shirt Security ☒ Arena and Rest Room Clean-up ☒ Pre and Post Conversion Crew ☐ Stagehands ☐ Riggers ☐ Runners
SERVICES PROVIDED BY LICENSOR. (a) Licensor will be prepared from the date of signing this Agreement to deliver and install the software to Licensee so that it is fully usable by Licensee with initial implementation to the point where it can be used for Licensee's clients.