Services Specific Terms Sample Clauses
The SERVICES-SPECIFIC TERMS clause defines additional or unique terms that apply to particular services provided under an agreement. These terms supplement the general contract provisions and address requirements, limitations, or obligations that are relevant only to certain services, such as technical support, software licensing, or consulting. By including this clause, the contract ensures that each service is governed by tailored rules, thereby clarifying expectations and reducing the risk of misunderstandings related to specialized offerings.
Services Specific Terms. This Schedule A applies solely to the performance of Professional Services under a Statement of Work:
Services Specific Terms. 4.1 Managed Services. Managed Services is a Support (phone desktop and on-site Support) and monitoring service.
4.2 Troubleshooting. Provider will provide the following Support services:
a. Printing and scanning troubleshooting and testing.
b. Failed MS Windows updates and role- backs.
c. MS Windows errors.
d. Practice management connection error and troubleshooting.
e. Digital X-ray hardware troubleshooting and testing.
f. Troubleshoot and repair slow network and Internet connectivity.
g. Email client configuration, troubleshooting, and testing.
h. Other issues that are considered Support under Section 4.4 of this Addendum. 4.3 Response.
4.3.1 Regular Support hours: Monday-Friday from 7:30am to 5:15pm EST – excluding national holidays.
4.3.2 Response time for phone, remote, or on-site Support shall be next regular Support day unless earlier support can be scheduled.
4.3.3 Provider will make every effort to offer necessary Support outside of regular Support hours, Provider reserves the right to respond to any requests for Support or Service made outside of regular Support schedule in a time- frame which Provider deems appropriate after the start of the next regular Support day.
4.3.4 Emergency “outside of regular Support hours” Support will be assessed at the rate of $200 per hour for remote Support and $300 for on-site Support.
4.3.5 Provider in no way guarantees that response time is time to resolution of Support issue.
4.3.6 Support or Service requests may be communicated to Provider via:
a. Technical Support Phone: ▇▇▇-▇▇▇-▇▇▇▇ Ext. 1
b. Email:
4.3.7 Provider is not responsible for Support or Service requests which it fails to receive properly and does NOT guarantee that all such requests will be received. Client is responsible to ensure that Provider has received and fully understands the Support request.
4.3.8 Provider may perform Support or Service for the client from a remote location at their discretion.
4.3.9 Provider does NOT warrant that Support or Service will be error free or without incident which may cause interruptions to practice functionality in the course of requested services performed.
Services Specific Terms. 6.1 All Necessary Rights. If, as part of Provider’s performance of Services, Provider is required to use, copy or modify any third party system (hardware, software or other technology) provided or licensed to Client, then prior to Provider’s performance of such Services, Client will acquire all rights necessary for Provider to perform such Services.
Services Specific Terms