Common use of Settling of Grievance Clause in Contracts

Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his immediate supervisor within five (5) working days after the circumstance giving rise to it have occurred or ought reasonably to have come to the attention of the employee. The Supervisor will have up to five (5) working days after the meeting in which to provide a response. Step 1 Failing settlement of the complaint as per above, an employee or one designated member of a group of employees having a grievance may within five (5) working days of the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. Step 2 If the grievance is not adjusted by the immediate supervisor, the employee with a ▇▇▇▇▇▇▇ may refer the written grievance to the Employer’s Administrator within five (5) working days following the receipt of the written reply of the immediate supervisor. The employee or the Union Committee with his or her consent, or the Administrator may request a meeting which shall be held within five (5) working days after such request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not later than five (5) working days following the presentation to him of the written grievance. Step 3 If the written decision of the Administrator is not satisfactory to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal in writing to the Chairman of the Board of Management of Rainycrest Home for the Aged, requesting a meeting with him, and such meeting shall be held within ten (10) days after such written request from the employee or the Committee. The Chairman shall notify the employee of the decision of the Employer within ten (10) days after such meeting. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure, the Union may within ten (10) working days following receipt of the reply from the Board of Management or within ten (10) days of the expiration of the time for the for the reply from the Board of Management, notify the Employer in writing of its desire to submit the difference or allegation to arbitration accompanied by the written consent of the employee.

Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees An ▇▇▇▇▇▇▇ effort shall be adjusted as quickly as possiblemade to settle the grievance fairly and promptly in the following manner, however, nothing in the Agreement shall preclude the Employer and it is understood that an employee has no the Union from mutually agreeing to settle a dispute by any means other than those described in this Article without prejudice to their respective positions: STEP 1 The aggrieved employee(s) will first discuss the grievance until he has first given his immediate supervisor with the opportunity of adjusting his complaintRegional Director. Such complaint shall be discussed with his immediate supervisor within five (5The employee(s) working days after will have the circumstance giving rise to it have occurred or ought reasonably right to have come to the attention of the employee. The Supervisor will have up to five (5) working days after the meeting in which to provide a response. Step 1 Failing settlement of the complaint as per above, an employee or one designated member of a group of employees having a grievance may within five (5) working days of the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. Step 2 If the grievance is not adjusted by the immediate supervisor, the employee with a ▇▇▇▇▇▇▇ or other Union representative present. STEP 2 Failing satisfactory settlement in Step 1, the aggrieved employee(s) may refer submit the grievance in writing to the Regional Director. Such written grievance must be submitted within ten (10) working days after the meeting in Step 1 above. STEP 3 Failing satisfactory settlement within seven (7) working days after the written grievance was submitted at Step 2, the ▇▇▇▇▇▇▇, with the consent of the aggrieved employee(s), will submit the grievance to the Executive Director within a further seven (7) working days. The Executive Director shall render his/her decision within seven (7) working days after receipt of such notice. STEP 4 Failing settlement being reached in Step 3, the Union Grievance Committee will submit the written grievance to the Employer’s Administrator Board of Directors. The appropriate Committee of the board will meet with the Union within fifteen (15) working days after receipt of the Grievance and shall render its recommendation to the board within five (5) working days following the meeting. The Board of Directors shall render its decision within fifteen (15) working days of receipt of the written reply of the immediate supervisor. The employee or the Union Committee with his or her consent, or the Administrator may request a meeting which shall be held within five (5) working days after such request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not later than five (5) working days following the presentation to him of the written grievanceBoard Committee’s recommendation. STEP 5 Failing a satisfactory settlement being reached in Step 3 If the written decision of the Administrator is not satisfactory to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal in writing to the Chairman of the Board of Management of Rainycrest Home for the Aged, requesting a meeting with him, and such meeting shall be held within ten (10) days after such written request from the employee or the Committee. The Chairman shall notify the employee of the decision of the Employer within ten (10) days after such meeting. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure4, the Union may within ten (10) working days following receipt of refer the reply from the Board of Management or within ten (10) days of the expiration of the time for the for the reply from the Board of Management, notify the Employer in writing of its desire dispute to submit the difference or allegation to arbitration accompanied by the written consent of the employeearbitration.

Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his immediate supervisor within five (5) working days after the circumstance giving rise to it have occurred or ought reasonably to have come to the attention of the employee. The Supervisor will have up to five (5) working days after the meeting in which to provide a response. Step 1 Failing settlement of the complaint as per above, an employee or one designated member of a group of employees having a grievance may within five (5) working days of the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. Step 2 If the grievance is not adjusted by the immediate supervisor, the employee with a An ▇▇▇▇▇▇▇ may refer effort shall be made to settle grievances fairly and promptly in the written grievance to the Employer’s Administrator within five (5) working days following the receipt manner: Step 1 An employee who believes that they have a problem arising out of the written reply interpretation, application, or alleged violation of this Collective Agreement shall first discuss the matter with their Department Manager within seven (7) days of the immediate supervisordate they first became aware of, or reasonably should have become aware of the occurrence. The employee shall have the right to be accompanied by a Shop ▇▇▇▇▇▇▇ or Local Union Labour Relations Officer while discussing the matter with their Department Manager. A sincere attempt shall be made by both parties through discussion to resolve the problem at that level. The Department Manager shall advise the employee and the Union Committee with his of their decision within seven (7) days of the date the matter was first discussed. In the event that the difference affects two or her consentmore employees, those so affected, or the Administrator Union, may make written request to the Department Head that the grievances be grouped and dealt with as a meeting which single grievance commencing at Step 1. A request to group such grievances will not be unreasonably denied. In the event an employee alleges that they have been dismissed or suspended without just cause, they may commence their grievance at Step 2. Step 2 Failing satisfactory settlement being reached in Step 1, the Union will submit to the Executive Director, a written statement of the particulars of the grievance and the redress sought within seven (7) working days. The Executive Director shall be held render their decision within five seven (57) working days after receipt of such requeststatement. The grieverFailing satisfactory settlement being reached in Step 2, two the Union representatives and two representatives will submit to the Regional Director of Operations, or their designate, through the Executive Director of the Employer shall be Retirement Residence, a written statement of the only persons entitled to attend this meeting. The Administrator shall give his decision in writing to particulars of the employee grievance and to the Union Committee not later than five redress sought, within seven (57) working days following the presentation to him of the written grievance. Step 3 If the written decision of the Administrator is not satisfactory to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal in writing to the Chairman of the Board of Management of Rainycrest Home for the Aged, requesting a meeting with him, and such days. A meeting shall be held within ten (10) days after such written request from between the employee Regional Director of Operations, or their designate, and the Committee. The Chairman shall notify the employee employee, their ▇▇▇▇▇▇▇, and an outside representative of the decision of the Employer Union within ten fifteen (10) days after such meeting. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure, the Union may within ten (1015) working days following of receipt of such notice by the reply Executive Director of the Retirement Residence. The Regional Director of Operations, or their designate, shall render their decision within fourteen (14) working days from the Board of Management or within ten (10) days of date upon which the expiration of the time for the for the reply from the Board of Management, notify the Employer in writing of its desire to submit the difference or allegation to arbitration accompanied by the written consent of the employeemeeting was held.

Settling of Grievance. It is In the mutual desire event that any difference arises out of the parties hereto that complaints interpretation, application, operation or any alleged violation of employees this Agreement, including any difference arising from the suspension or dismissal of any employee, and including any question or difference as to whether any matter is arbitrable, such question or difference shall be adjusted as quickly as possiblefinally and conclusively settled without a stoppage of work in the following manner: Step 1 The aggrieved employee, and it is understood that an employee has no grievance until he has first given with his ▇▇▇▇▇▇▇, shall meet with the employee's immediate supervisor to try and resolve the opportunity alleged incident within ten (10) working days of adjusting the incident which gave rise to the grievance or within ten (10) working days from the time the employee or the Union become aware of the grievance. Step 2 Failing satisfactory settlement within two (2) working days after the Step 1 meeting with the immediate Supervisor, the Union will submit the grievance, in writing to the Department Head within ten (10) working days. A meeting with the griever, a Union representative and the Department Head will be held to try and resolve the grievance. The Department Head will render his complaint. Such complaint shall be discussed with his immediate supervisor decision in writing within five (5) working days after the circumstance giving rise to it have occurred or ought reasonably to have come to the attention receipt of the employee. The Supervisor will have up to five (5) working days after the meeting in which to provide a responsegrievance. Step 1 3 Failing satisfactory settlement of at Step 2, the complaint as per aboveUnion will submit the grievance, an employee or one designated member of a group of employees having a grievance may in writing, within five (5) working days of to the response from City Administrator who shall meet with the immediate supervisor refer Union to try and resolve the matter grievance. The City Administrator will render his decision in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days, after the grievance meeting. Step 2 If the grievance is not adjusted by the immediate supervisor4 Failing satisfactory settlement at Step 3, the employee with a ▇▇▇▇▇▇▇ Union may refer submit the written grievance grievance, in writing within ten (10) working days, to the Employer’s Administrator City Council. A hearing may be granted at the next regular meeting of City Council following receipt of the grievance. Council shall render a decision in writing within five (5) working days following the receipt of the written reply of the immediate supervisormeeting. The employee or If a meeting is not granted, the Union Committee with his or her consent, or the Administrator may request a meeting which shall be held advised in writing within five (5) working days after such of receipt of the request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not later than five (5) working days following the presentation to him of the written grievance. Failing satisfactory settlement at Step 3 If the written decision of the Administrator is not satisfactory to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal in writing to the Chairman of the Board of Management of Rainycrest Home for the Aged, requesting a meeting with him, and such meeting shall be held within ten (10) days after such written request from the employee or the Committee. The Chairman shall notify the employee of the decision of the Employer within ten (10) days after such meeting. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure4, the Union may within ten (10) working days following receipt of submit the reply from the grievance to a Board of Management or within ten (10) days of the expiration of the time for the for the reply from the Board of Management, Arbitration. The Union shall notify the Employer in writing City of its desire to submit the difference or allegation to arbitration accompanied by the written consent of the employee.decision within fifteen

Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his immediate supervisor within five (5) working days after the circumstance giving rise to it have occurred or ought reasonably to have come to the attention of the employee. The Supervisor will have up to five (5) working days after the meeting in which to provide a response. Step 1 Failing settlement of the complaint as per above, an employee or one designated member of a group of employees having a grievance may within five (5) working days of the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. Step 2 If the grievance is not adjusted by the immediate supervisor, the employee with a An ▇▇▇▇▇▇▇ effort shall be made to settle grievances fairly and promptly in the following manner: Step 1 An employee who believes that they have a problem arising out of the interpretation, application, or alleged violation of this Collective Agreement shall first discuss the matter with their Manager within seven (7) days of the date they first became aware of, or reasonably should have become aware of the occurrence. The employee shall have the right to be accompanied by a Shop ▇▇▇▇▇▇▇ or Local Union Officer while discussing the matter with their Manager. A sincere attempt shall be made by both parties through discussion to resolve the problem at that level. In the event an employee alleges that they have been dismissed or suspended without just cause, the employee may refer commence their grievance at Step 2. The Manager shall advise the employee of their decision within seven (7) days of the date the matter was first discussed. When the Union files a group grievance, it is handled in the same manner as an individual grievance as outlined in Step 1. Step 2 Failing satisfactory settlement being reached in Step 1, the Union will submit to the Executive Director a written statement of the particulars of the grievance and the redress sought within seven (7) working days. The grievance shall clearly state the nature of the grievance, the employees involved if other than the grievor, the articles claimed violated, and the remedy(ies) sought. The Executive Director shall render their decision in Failing satisfactory settlement being reached in Step 2, the Union will submit to the Employer’s Administrator designated appropriate higher official, or their designate, through the Executive Director, within five seven (57) working days following the receipt of the written reply of the immediate supervisordays. The employee or the Union Committee with his or her consent, or the Administrator may request a meeting which shall be held within five (5) working days after such request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not later than five (5) working days following the presentation to him of the written grievance. Step 3 If the written decision of the Administrator is not satisfactory to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal in writing to the Chairman of the Board of Management of Rainycrest Home for the Aged, requesting a meeting with him, and such A meeting shall be held within ten (10) days after such written request from between the employee Employer’s designated appropriate higher official, or their designate, and the Committee. The Chairman shall notify the employee employee, their ▇▇▇▇▇▇▇ and an outside representative of the decision of the Employer Union within ten fifteen (10) days after such meeting. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure, the Union may within ten (1015) working days following of receipt of such notice by the reply Executive Director. The Employer’s designated appropriate higher official, or their designate, shall render their decision in writing giving the reasons within seven (7) working days from the Board of Management or within ten (10) days of date upon which the expiration of the time for the for the reply from the Board of Management, notify the Employer in writing of its desire to submit the difference or allegation to arbitration accompanied by the written consent of the employeemeeting was held.

Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his immediate supervisor within five (5) working days after the circumstance giving rise to it have occurred or ought reasonably to have come to the attention of the employee. The Supervisor will have up to five (5) working days after the meeting in which to provide a response. Step 1 Failing settlement of the complaint as per above, an employee or one designated member of a group of employees having a grievance may within five (5) working days of the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. Step 2 If the grievance is not adjusted by the immediate supervisor, the employee with a An ▇▇▇▇▇▇▇ effort shall be made to settle grievances fairly and promptly in the following manner: Step 1 An employee who believes that they have a problem arising out of the interpretation, application, or alleged violation of this Collective Agreement shall first discuss the matter with their Manager within seven (7) days of the date they first became aware of, or reasonably should have become aware of the occurrence. The employee shall have the right to be accompanied by a Shop ▇▇▇▇▇▇▇ or Local Union Officer while discussing the matter with their Manager. A sincere attempt shall be made by both Parties through discussion to resolve the problem at that level. In the event an employee alleges that they have been dismissed or suspended without just cause, the employee may refer commence their grievance at Step 2. The Manager shall advise the employee of their decision within seven (7) days of the date the matter was first discussed. When the Union files a group grievance, it is handled in the same manner as an individual grievance as outlined in Step 1. Step 2 Failing satisfactory settlement being reached in Step 1, the Union will submit to the Executive Director a written statement of the particulars of the grievance and the redress sought within seven (7) working days. The grievance shall clearly state the nature of the grievance, the employees involved if other than the grievor, the articles claimed violated, and the remedy(ies) sought. The Executive Director shall render their decision in writing giving the reasons within seven (7) working days after receipt of such statement. Step 3 Failing satisfactory settlement being reached in Step 2, the Union will submit to the Employer’s Administrator designated appropriate higher official, or their designate, through the Executive Director, within five seven (57) working days following the receipt of the written reply of the immediate supervisordays. The employee or the Union Committee with his or her consent, or the Administrator may request a meeting which shall be held within five (5) working days after such request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not later than five (5) working days following the presentation to him of the written grievance. Step 3 If the written decision of the Administrator is not satisfactory to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal in writing to the Chairman of the Board of Management of Rainycrest Home for the Aged, requesting a meeting with him, and such A meeting shall be held within ten (10) days after such written request from between the employee Employer’s designated appropriate higher official, or their designate, and the Committee. The Chairman shall notify the employee employee, their ▇▇▇▇▇▇▇, and an outside representative of the decision of the Employer Union within ten fifteen (10) days after such meeting. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure, the Union may within ten (1015) working days following of receipt of such notice by the reply from the Board of Management Executive Director. The Employer’s designated appropriate higher official, or within ten (10) days of the expiration of the time for the for the reply from the Board of Managementtheir designate, notify the Employer shall render their decision in writing of its desire to submit giving the difference or allegation to arbitration accompanied by the written consent of the employee.reasons within seven

Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees shall all grievances be adjusted resolved as quickly as possible. It is understood that any employee may present an oral complaint at any time to his/her supervisor without resorting to the grievance procedure below. An employee shall have the right to take a ▇▇▇▇▇▇▇. Except where otherwise provided, and it is understood that an employee has no grievance unless and until he has the matter is first given his immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his the employee’s supervisor. If upon the completion of said discussion the matter is not resolved, it may be grieved and disposed of in the following manner: Step 1: An employee or a group of employees having a grievance, along with their ▇▇▇▇▇▇▇, shall first submit the grievance in writing to their immediate supervisor Supervisor within ten (10) working days from the employee or employees being aware of the incident giving rise to grievance. The grievance shall specify the collective agreement article(s) of which a violation is alleged and shall generally describe the scope of the alleged violation and indicate the relief sought. The Supervisor shall reply to the grievance, in writing, within five (5) working days after receiving the circumstance giving rise to it have occurred or ought reasonably to have come grievance. Step 2: If the Supervisor’s reply to the attention of grievance is not satisfactory, the employee. The Supervisor will have up written grievance may then be submitted to the C.A.O./Treasurer and the Mayor within five (5) working days after from the Supervisor’s reply being received. A meeting shall be held between the Parties as soon as reasonably possible. The C.A.O./Treasurer or their designate shall reply to the grievance in which to provide a response. Step 1 Failing settlement of the complaint as per above, an employee or one designated member of a group of employees having a grievance may writing within five (5) working days of its presentation to the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. C.A.O./Treasurer or their designate. Step 2 If 3: Failing a satisfactory settlement at Step 2, the grievance is not adjusted by the immediate supervisor, the employee may be presented for arbitration in accordance with a ▇▇▇▇▇▇▇ Article 12 of this Collective Agreement. Either Party may refer the written grievance to the Employer’s Administrator within five (5) working days following the receipt of the written reply of the immediate supervisor. The employee or the Union Committee with his or her consent, or the Administrator may request a meeting which shall be held within five (5) working days after such request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not later than five (5) working days following the presentation to him of the written grievance. Step 3 If the written decision of the Administrator is not satisfactory to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal in writing to the Chairman of the Board of Management of Rainycrest Home for the Aged, requesting a meeting with him, and such meeting shall be held within ten (10) days after such written request from the employee or the Committee. The Chairman shall notify the employee of the decision of the Employer within ten (10) days after such meeting. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure, the Union may within ten (10) working days following receipt of the reply from the Board of Management or within ten (10) days of the expiration of the time for the for the reply from the Board of Management, notify the Employer in writing other of its desire to submit proceed to Grievance Mediation prior to Arbitration. Attendance at Grievance Mediation and choice of Mediator shall only be through mutual agreement. Within fifteen (15) days of a failed Mediation attempt, the difference or allegation Union shall provide notice of its desire to arbitration accompanied by proceed to Arbitration. The Parties shall jointly share the written consent expense of the employeeMediation.

Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his immediate supervisor within five (5) working days after the circumstance giving rise to it have occurred or ought reasonably to have come to the attention of the employee. The Supervisor will have up to five (5) working days after the meeting in which to provide a response. Step 1 . Failing settlement of the complaint complain as per above, an employee or one designated member of a group of employees having a grievance may within five (5) working days of the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. . Step 2 If the grievance is not adjusted by the immediate supervisor, the employee with a ▇▇▇▇▇▇▇ may refer the written grievance to the Employer’s Administrator within five (5) working days following the receipt of the written reply of the immediate supervisor. The employee or the Union Committee with his or her consent, or the Administrator may request a meeting which shall be held within five (5) working days after such request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not later than five (5) working days following the presentation to him of the written grievance. Step 3 . If the written decision of the Administrator is not satisfactory to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal in writing to the Chairman of the Board of Management of Rainycrest Home ▇▇▇▇▇ for the Aged, requesting a meeting with him, and such meeting shall be held within ten (101O) days after such written request from the employee or the Committee. The Chairman shall notify the employee of the decision of the Employer within ten (101O) days after such meeting. Step 4 . Should any grievance fail to be satisfactorily settled under the foregoing procedure, the Union may within ten (10) working days following receipt of the reply from the Board of Management or within ten (101O) days of the expiration of the time for the for the reply from the Board of Management, notify the Employer in writing of its desire to submit the difference or allegation to arbitration accompanied by the written consent of the employee.

Settling of Grievance. (a) At the time formal discipline is imposed or at any stage of the grievance procedure an employee shall have the right upon request to the presence of her ▇▇▇▇▇▇▇. In the case of suspension or discharge the Employer shall notify the employee of this right in advance. (b) It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he she has first given his her immediate supervisor the opportunity of adjusting his her complaint. Such complaint shall be discussed with his her immediate supervisor within five nine (59) working calendar days after the circumstance circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the employee. The Supervisor will have Failing settlement within nine (9) calendar days, it shall then be taken up to five as a grievance within nine (59) working calendar days after following advice of his immediate supervisor's decision in the meeting in which to provide a response.following manner and sequence: Step 1 Failing settlement of the complaint as per aboveThe employee, an employee or one designated member of a group of employees having a grievance who may within five (5) working days of the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. Step 2 If the grievance is not adjusted be accompanied by the immediate supervisor, the employee with a ▇▇▇▇▇▇▇ ▇, may refer the submit a written grievance signed by the employee to the Employer’s Administrator immediate supervisor. The grievance shall identify the nature of the grievance and the remedy sought and should identify the provisions of the Agreement which are alleged to be violated. A decision will be given in writing within five (5) working calendar days following the receipt of day on which the written reply of grievance was presented. Step 2 If the immediate supervisor. The employee supervisor is the Director or Assistant Executive Director (AED) the Union Committee with his or her consent, or the Administrator may request a meeting which grievance shall be held within five (5) working days after such request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled move directly to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not later than five (5) working days following the presentation to him of the written grievanceStep 3. Step 3 If Failing a satisfactory decision within nine (9) calendar days following the written decision in Step 2, the grievance may be submitted to the Executive Director or her designate. A meeting will then be held between the Executive Director and the Grievance Committee within nine (9) calendar days of the submission of the grievance unless extended by agreement of the parties. It is understood and agreed that a representative of the Canadian Union of Public Employees and the grievor may be present at the meeting. It is further understood that the Executive Director may have such counsel and assistance as she may desire at such meeting. The decision of the Administrator is not satisfactory to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal Executive Director will be delivered in writing to within nine (9) calendar days following the Chairman date of the Board of Management of Rainycrest Home for the Aged, requesting a meeting with him, and such meeting shall be held within ten (10) days after such written request from the employee or the Committee. The Chairman shall notify the employee of the decision of the Employer within ten (10) days after such meeting. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure, the Union may within ten (10) working days following receipt of the reply from the Board of Management or within ten (10) days of the expiration of the time for the for the reply from the Board of Management, notify the Employer in writing of its desire to submit the difference or allegation to arbitration accompanied by the written consent of the employee.

Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees An ▇▇▇▇▇▇▇ effort shall be adjusted made to settle Grievances, as quickly as possibledefined herein, fairly and promptly in accordance with the following procedure: Before a formal complaint is reduced to a written Grievance, the Employee, shall first discuss it is understood that an employee has no grievance until he has first given his with their immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his immediate supervisor within five (5) working days after the circumstance giving rise to it have occurred Supervisor or ought reasonably to have come to the attention of the employeedesignate. The Supervisor will have up to five (5) working days after the meeting in which to provide a response. Step 1 Failing settlement of the complaint as per above, an employee Employee may do this alone or one designated member of a group of employees having a grievance she may within five (5) working days of the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. Step 2 If the grievance is not adjusted by the immediate supervisor, the employee with request a ▇▇▇▇▇▇▇ may refer to accompany her. Failing settlement of the written matter, the following grievance procedure shall apply. Step 1 No grievance shall be considered unless it is submitted in writing within fifteen (15) days of the Grievor becoming aware of the incident to the EmployerExecutive Director, or her designate. The written Grievance shall be signed by the Grievor and the Union ▇▇▇▇▇▇▇ and shall identify the nature of the grievance, the remedy sought and the provision(s) of the Agreement which is/are alleged to have been violated. The Executive Director, or her designate, shall convene a meeting with the Union’s Administrator Grievance Committee within five (5) working days following the receipt of the written reply of the immediate supervisorgrievance. The employee or the Union Committee with his Executor Director, or her consentdesignate, or shall have a decision delivered in writing to the Administrator may request a meeting which shall be held Grievor and ▇▇▇▇▇▇▇ within five (5) working days after of such request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not later than five (5) working days following the presentation to him of the written grievance. Step 3 2 If the written decision of the Administrator Grievance is not satisfactory settled at Step 1, it shall be submitted to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal in writing to the Chairman a designated committee of the Board of Management Directors. That committee shall meet with the Union ▇▇▇▇▇▇▇ and the National CUPE representative within fifteen (15) days of Rainycrest Home for receipt of such answer to the Aged, requesting Grievance and shall render a meeting with him, and such meeting shall be held within decision in writing ten (10) days after such written request from following the employee or the Committeenext scheduled Board meeting. The Chairman decision shall notify be sent to the employee of Grievor and the decision of Union President. Failing settlement under the Employer above procedure, the Grievance may be submitted to arbitration as hereinafter provided within ten fifteen (1015) days after such meetingthe decision in Step 2 has been given. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure, the Union may within ten (10) working days following receipt of the reply from the Board of Management or within ten (10) days of the expiration of the time for the for the reply from the Board of Management, notify the Employer in writing of its desire to submit the difference or allegation to arbitration accompanied by the written consent of the employee.

Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his immediate supervisor within five (5) working days after the circumstance giving rise to it have occurred or ought reasonably to have come to the attention of the employee. The Supervisor will have up to five (5) working days after the meeting in which to provide a response. Step 1 Failing settlement of the complaint as per above, an employee or one designated member of a group of employees having a grievance may within five (5) working days of the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. Step 2 If the grievance is not adjusted by the immediate supervisor, the employee with a An ▇▇▇▇▇▇▇ may refer effort shall be made to settle grievances fairly and promptly in the written grievance following manner: The aggrieved Employee shall discuss or email his/her complaint including the facts, circumstances and the specific remedies sought, with his/her Supervisor within ten (10) working days after becoming aware of the occurrence of the circumstances giving rise to the Employer’s Administrator complaint. Step 1 Failing settlement at the complaint stage, the Union may file a formal grievance on behalf of an employee to the appropriate Manager (or designate) within five ten (510) working days after the circumstances giving rise to the grievance have occurred, or the date the employee ought reasonably to have become aware of such circumstances. The grievance shall be in writing on a grievance form, shall include the nature facts and circumstances of the grievance, the Article(s) that have allegedly been violated and the remedy sought. The Union and Management shall meet within ten (10) days, or such other date as mutually agreed, of the grievance being filed. The Manager (or designate) shall deliver her/his response in writing to the Union within ten (10) working days following the receipt of the written reply of the immediate supervisor. The employee or meeting. Step 2 Failing settlement at Step 1, the Union Committee with his or her consent, or may submit the Administrator may request a meeting which shall be held within five (5) working days after such request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled to attend this meeting. The Administrator shall give his decision grievance in writing to the employee and to the Union Committee not later than five Senior Manager, Human Resources (5) working days following the presentation to him of the written grievance. Step 3 If the written decision of the Administrator is not satisfactory to the employee or to the Union Committee, the employee or the Union Committee, with his or her consent maydesignate), within five (5) working days thereafter, appeal in writing to the Chairman from receipt of the Board of Management of Rainycrest Home for response at Step 1 (or if no response is provided as required in Step 1). A meeting will then be held between management, including the AgedSenior Manager, requesting a meeting with himHuman Resources (or designate), and such the Union. Such meeting shall be held within ten (10) working days after of the submission of the grievance at Step 2 unless extended by the agreement of the parties. It is understood that a National Representative of the Canadian Union of Public Employees may be present at such written meetings at the request from of either party (the employee Employer or the CommitteeUnion). The Chairman Employer shall notify the employee of the deliver a decision of the Employer within ten (10) days after such meeting. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure, the Union may in writing within ten (10) working days following receipt of the reply from meeting. Step 3 Failing a satisfactory settlement being reached in Step 2, the Board of Management or within ten (10) days of Union may refer the expiration of the time for the for the reply from the Board of Management, notify the Employer in writing of its desire dispute to submit the difference or allegation to arbitration accompanied by the written consent of the employeearbitration.

Settling of Grievance. It is An ▇▇▇▇▇▇▇ effort shall be made to settle grievances fairly and promptly in the mutual desire following manner: Step 1 If the Union ▇▇▇▇▇▇▇ consider the grievance to be justified, they will first submit the grievance in writing to the Program Manager and seek to settle the dispute. Step 2 Failing satisfactory settlement within ten (10) working days after the dispute was submitted under Step 1, the Union ▇▇▇▇▇▇▇ will submit to the Director of Program a written statement of the parties hereto that complaints particulars of employees the grievance and the redress sought. The Director of Program shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his immediate supervisor render their decision within five (5) working days after the circumstance giving rise to it have occurred or ought reasonably to have come to the attention receipt of the employee. The Supervisor will have up to five (5) working days after the meeting in which to provide a responsesuch notice. Step 1 3 Failing satisfactory settlement of the complaint as per above, an employee or one designated member of a group of employees having a grievance may within five (5) working days of the response from the immediate supervisor refer the matter being reached in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. Step 2 If the grievance is not adjusted by the immediate supervisor2, the employee with a Union ▇▇▇▇▇▇▇ may refer will submit the written grievance to the Employer’s Administrator within five (5) working days following the receipt Senior Director of the written reply of the immediate supervisorPrograms. The employee or the Union Committee with his or her consent, or the Administrator may request a meeting which Senior Director of Programs shall be held render their decision within five (5) working days after receipt of such request. The griever, two Union representatives and two representatives of the Employer shall be the only persons entitled to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not later than five (5) working days following the presentation to him of the written grievancenotice. Step 3 If 4 Failing settlement being reached in Step 3, the Union ▇▇▇▇▇▇▇ will submit the written decision of the Administrator is not satisfactory grievance to the employee Executive Director or to the Union Committeetheir designate, the employee or the Union Committee, with his or her consent may, who shall render their decision within five (5) working days thereafterafter receipt of such notice. If mutually agreed between the parties, appeal within fourteen (14) working days of receiving the Step 4 response, the grievance may be referred to a third-party grievance mediator to assist in writing to the Chairman resolution of the Board grievance prior to referring the grievance to arbitration. The Employer and the Union agree to consider Grievance Mediation as an alternative hearing. Grievance Mediation would only be entered into by mutual consent and the parties agree that, unless mutually agreed, the results of Management such mediation are not binding; nor do they preclude continuing with the arbitration process. The cost of Rainycrest Home for the Aged, requesting a meeting with him, and such meeting mediator shall be held within ten (10) days after such written request from the employee or the Committee. The Chairman shall notify the employee of the decision of shared equally between the Employer within ten (10) days after such meeting. Step 4 Should any grievance fail to be satisfactorily settled under and the foregoing procedureUnion. If mediation fails, the Union may refer the grievance to arbitration within ten (10) working days following receipt of the reply from the Board of Management or within ten (10) days of the expiration of the time for limits specified in the for the reply from the Board of Management, notify the Employer in writing of its desire to submit the difference or allegation to arbitration accompanied by the written consent of the employeeAlberta Labour Relations Code.

Settling of Grievance. It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his immediate supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his immediate supervisor within five (5) working days after the circumstance giving rise to it have occurred or ought reasonably to have come to the attention of the employee. The Supervisor will have up to five (5) working days after the meeting in which to provide a response. Step 1 Failing settlement of the complaint as per above, an employee or one designated member of a group of employees having a grievance may within five (5) working days of the response from the immediate supervisor refer the matter in writing to her/his immediate supervisor who shall give her/his answer in writing to such employee within five (5) working days. Step 2 If the grievance is not adjusted by the immediate supervisor, the employee with a An ▇▇▇▇▇▇▇ may refer effort shall be made to settle grievances fairly and promptly in the following manner: The Employee(s) shall first discuss any complaint with the direct Supervisor before filing a written grievance. The complaint shall be brought within twenty-one (21) calendar days of the incident giving rise to the complaint or when the incident giving rise to the complaint would reasonably have been known to the Employee. If the matter cannot be resolved at Step #1, then the Employee(s) shall file a written grievance outlining the nature of the dispute and the relevant Articles of the Agreement that have been allegedly violated, with the direct Supervisor or designate within seven (7) working days of the response to the complaint at Step #1. The Supervisor shall reply in writing to the Employee(s) and the Union representative that attended the grievance meeting giving the answer to the grievance within seven (7) working days from the date of submission of the grievance. Should the Employee(s) feel that the grievance has not been settled satisfactorily, then the Employee(s) and ▇▇▇▇▇▇▇ shall, within seven (7) working days of the date on which the answer was provided at Step 2, present the written grievance to the Employer’s Administrator within five (5) working days following General Manager or designate who shall meet and discuss the receipt of matter with the written reply of the immediate supervisor. The employee or the Union Committee with Employee and ▇▇▇▇▇▇▇ and give his or her consent, or the Administrator may request a meeting which shall be held within five answer in writing no later than seven (57) working days after such requestthe written presentation has been given to him or her. The griever, two Union representatives and two representatives Failing settlement of the Employer shall be grievance at Step 3 either party may refer the only persons entitled matter to attend this meeting. The Administrator shall give his decision in writing to the employee and to the Union Committee not arbitration no later than five fifteen (515) working days following the presentation to him of the written grievance. Step 3 If after the written decision of at Step 3 has been provided and in accordance with Article 8. If no written request for arbitration is received within the Administrator is not satisfactory to the employee or to the Union Committeefifteen (15) working days, the employee or the Union Committee, with his or her consent may, within five (5) working days thereafter, appeal in writing to the Chairman of the Board of Management of Rainycrest Home for the Aged, requesting a meeting with him, and such meeting matter shall be held within ten (10) days after such written request from the employee or the Committee. The Chairman shall notify the employee of the decision of the Employer within ten (10) days after such meetingdeemed to have been settled. Step 4 Should any grievance fail to be satisfactorily settled under the foregoing procedure, the Union may within ten (10) working days following receipt of the reply from the Board of Management or within ten (10) days of the expiration of the time for the for the reply from the Board of Management, notify the Employer in writing of its desire to submit the difference or allegation to arbitration accompanied by the written consent of the employee.