Common use of Setup and Installation Clause in Contracts

Setup and Installation. The CSUK Service set-up activities shall be as specified in the Statement of Work. The set-up services will include:- • Ensuring hardware, software, and configurations are documented and approved as supportable by ▇▇▇▇. Any identified issues will be brought the customers attention before initiating services. • Deploying remote monitoring, management and automation technology on the included equipment. A Primary Customer Contact must be nominated. The Primary Customer Contact will be the primary point of contact with CSUK’s service desk. As soon as reasonably practical CSUK shall document and agree a plan for activities with the Primary Customer Contact. The plan shall set out the respective activities to be performed by each party and the sequence and performance dates when such activities shall be performed. Dependent customer site or end user actions shall be planned by the Primary Customer Contact. Each party shall use their reasonable endeavours to perform their activities in accordance with the relevant performance dates set out in the plan. Either party may revise an Implementation Plan performance date on reasonable advance written notice to the other party in the event of any default or delay by a relevant third party or due to any other reason or cause relating to the plan outside the relevant parties reasonable control. The Customer is responsible for activities that may include but not be limited to: - Providing such up to date information and documentation about the IT services at each site as reasonably requested by ▇▇▇▇; - Installing the monitoring software onto the relevant devices; - Ensuring the Customer’s Nominated Representative is available when required; - Ensuring that each site provides all features and facilities necessary for the proper installation, performance and operation of the Services; CSUK shall be: - under no obligation to provide the Services unless and until it agrees that the set-Up activities have been successfully completed; - entitled to terminate this Agreement without liability at any time within 40 days following the Service Commencement Date in the event that it determines that the Services are not reasonably capable of being delivered in accordance with normal industry performance standards due to any factor beyond its control. The Customer shall act reasonably to co-operate with CSUK and comply with all requests made by CSUK for access to all items and systems comprised in or utilised in connection with the delivery of the Services and all test and other data relating thereto including (without limitation) for the purposes of evaluating the quality of delivery of the Services.