Service Outline Sample Clauses
The Service Outline clause defines the specific services that will be provided under the agreement. It typically details the scope, nature, and extent of the services, such as deliverables, timelines, and any relevant standards or requirements. For example, it may list consulting tasks, software development milestones, or maintenance activities to be performed. This clause ensures both parties have a clear, mutual understanding of what is expected, reducing the risk of disputes over service obligations.
Service Outline. The pharmacy contractor will:
3.1 Ensure that as many pharmacists as possible, including locum pharmacists, employed to work in the pharmacy are aware of the service.
3.2 In circumstances where the pharmacy is unable to supply the item(s) on demand, direct/signpost the patient, carer or health professional to the nearest pharmacy provider of the palliative care drugs stockist scheme, checking first that they have the supply in stock
3.3 Ensure that pharmacists and staff involved in the provision of the service are aware of and operate within local procedures and guidelines. The pharmacy contractor shall also ensure that documentation relating to the service, local procedures and guidelines issued by the commissioner are easily accessible in the pharmacy.
Service Outline. 3.1 The pharmacist will:
(a) Interview the patient to identify the medicines needed and to establish the nature of the emergency. If the patient is housebound this interview may be conducted over the telephone. For children, a parent/ guardian may make the request and explain the nature of the emergency. During a pandemic the patient’s representative may make the request and explain the nature of the emergency. In all other cases the pharmacist must use their professional judgement, for example when receiving a request from a carer/ representative of a patient with dementia or where the patient does not have a comprehensive understanding of their medication.
(b) Examine the patient medication record to establish whether the patient’s last course of the medicine was obtained from that pharmacy against a prescription. Ideally it is hoped the patient will visit their regular pharmacy for the supply to be made. If the supplying pharmacy is not the patient’s regular pharmacy (i.e. the regular pharmacy is closed or the patient is a temporary resident), the patient would be expected to have with them some evidence of the medicine required either: t of or This will allow the pharmacist to make sure the patient is supplied with the correct medicine at the correct dose. Pharmacists must use their professional judgement to make sure that they supply the correct medication, if they are unable to ascertain exactly what is required they must not supply.
(c) If the patient’s last supply of the medicine was not supplied from that pharmacy, make reasonable attempts to contact the last supplying pharmacy or the prescriber, to ensure that successive supplies are not made under the emergency supply provisions.
(d) Where appropriate, advise the patient or his representative on the importance of ordering prescriptions in a timely manner and ensure they understand the re-ordering system used by the patients GP practice; and
(e) Explain that no further emergency supply of any medication will be allowed for this patient under this service. It is important that the pharmacist ensures that the patient has a supply of all medication which they will run out of in the following 48 hours and that medication which will run out shortly after that is ordered as a matter of urgency in the normal way.
3.2 The pharmacist will at their discretion, make the supply in accordance with the requirements of the Human Medicines Regulations 2012. The maximum quantity to be supplied under this service ...
Service Outline. There will be three aspects to the service; Chlamydia screening Condom distribution Treatment of infection Pharmacies must sign up to chlamydia screening to become an accredited site. The treatment of infection and condom distribution part of the service is optional.
Service Outline. 3.1. All pharmacies must be accredited to provide this service via the Plymouth Prescribing and Pharmacy Governance Forum for Substance Misuse (PPGFSM).
3.2. The pharmacy contractor has a duty to ensure that pharmacists and staff involved in the provision of the service have relevant knowledge and are appropriately trained in the provision of the service. Each community pharmacy or community pharmacy group must nominate a lead pharmacist to act as a service lead (see policy guidance document for further information). If a pharmacy is predominantly operated by part time or locum pharmacists and does not have a pharmacy based lead pharmacist then a lead technician should also be appointed.
3.3. The pharmacy contractor has a duty to ensure that pharmacists and staff involved in the provision of the service are aware of and operate within the Policy Guidance for the SLA.
3.4. The part of the pharmacy used for the provision of the service must provide a sufficient level of privacy and safety for supervised consumption to occur. The provision of a consultation room is desirable but not essential.
3.5. Terms of agreement are set up between the prescriber, care co- ordinator, pharmacy and patient (4-Way Agreement) to agree how the service will operate, what constitutes acceptable behaviour by the patient, and what action will be taken by the prescriber and pharmacist if the patient does not comply with the agreement.
3.6. The pharmacy will present the medicine to the client in a suitable receptacle. The pharmacy will offer the patient water or engage the client in conversation after consumption of methadone to reduce the risk of the dose being held in the mouth. The pharmacy will provide the patient with water prior to supervision of buprenorphine to facilitate absorption.
3.7. The pharmacy should maintain appropriate records to ensure effective ongoing service delivery and audit.
3.8. Pharmacy contractors and pharmacists will share relevant information with other healthcare professionals and agencies to support service improvement and clinical governance requirements.
3.9. The pharmacy will report to NHS Plymouth, as soon as is reasonably practicable (and timely in relation to the significance of the event), all significant events associated with the enhanced service using the NHS Plymouth Significant Event Reporting Form (details in policy guidance document).
3.10. The Pharmacy Contractor shall notify NHS Plymouth, in writing, of any personnel changes or other m...
Service Outline. 3.1 The pharmacy will stock the specialist medicines listed in the formulary in appendix 1 and will dispense these medicines upon receipt of an appropriate NHS prescription.
3.2 The pharmacy must keep appropriate records of dispensing on their computerised medication records.
3.3 The pharmacy must promptly re-ordered any medicines from the formulary which are dispensed, and must promptly inform the Commissioner if there are significant supply issues which affect any of the relevant medicines.
3.4 The pharmacy must provide information and advice to the patient, carer and health care professional as they would with any prescription. It should also refer or signpost patients to specialist centres, support groups or other health and social care professionals where appropriate.
3.5 The pharmacy must ensure that this service is available at all times within their contracted opening hours (both core and supplementary opening hours), and on any bank or public holidays on which the pharmacy is open.
3.6 If the pharmacy is unable to fulfil a prescription, it must:
3.6.1 make contact with other pharmacies which provide this enhanced service to identify one which is open and has the required medicine in stock
3.6.2 direct the patient, carer or clinician to the nearest such pharmacy
3.6.3 complete the form attached in Appendix 2 and return it to the Commissioner within 7 days.
3.7 The pharmacy must ensure that all pharmacists (including locum pharmacists) and staff involved in the provision of the service have the relevant knowledge and are appropriately trained in the operation of the service within the pharmacy’s own standard operating procedures.
3.8 The Commissioner will agree with local stakeholders the medicines formulary and stock levels required to deliver this service. The Commissioner will regularly review the formulary to ensure that it reflects the availability of new medicines and changes in practice or guidelines. The pharmacy will ensure that they hold in stock any new additions to the medicines formulary within two weeks of notification by the Commissioner.
3.9 The Commissioner will disseminate information on the service to other pharmacy contractors and health care professionals in order that they can signpost patients to pharmacies providing the service.
Service Outline. 3.1 The pharmacy will provide the needle exchange packs in a suitable bag to the service user. The part of the pharmacy used for the provision of the service must provide a sufficient level of privacy and safety for service users and other members of the public accessing the pharmacy.
3.2 Used equipment is normally returned by the service user for safe disposal.
3.3 The pharmacy will have appropriate health promotion material available for the users of the service and promotes its uptake. This material will be provided by WWTR.
3.4 Pharmacies contracted to provide the Needle Exchange service shall display the national logo in a prominent position visible from outside the premises. For further supplies of the needle exchange window sticker please email the contract manager.
3.5 The pharmacy should order sufficient materials to ensure continuity of the service (see Section 4)
3.6 The pharmacy will provide support and advice to the user, including referral to WWTR and other health and social care professionals where appropriate.
3.7 The pharmacy will promote safe practice to the user, including advice on sexual health and STIs, HIV and Hepatitis C transmission, and Hepatitis B immunisation.
3.8 An accredited pharmacist does not need to undertake the transaction or be present when the transaction occurs. However, the pharmacist will be responsible for ensuring that any staff member undertaking the transaction is competent to do so and have undertaken the required training.
3.9 The pharmacy will ensure that staff are made aware of the risks associated with the handling of returned used equipment and the correct procedure used to minimise those risks. Please refer to the pharmacy’s own safety guidance.
3.10 A needle stick injury Standard Operating Procedures should be in place and visible to all staff. Used needles and sharps boxes must not be handled directly by any pharmacy staff. Sharps bins should be offered to clients to deposit used ‘works’ directly into.
3.11 It is strongly advised that staff in the delivery of this service are immunised against Hepatitis B.
3.12 If the service user requests equipment not supplied within the needle exchange programme, the pharmacy will refer them to the WWTR service.
3.13 Pharmacists and staff involved in the provision of the service must be aware of and operate within any locally agreed protocols and follow their company Standard Operating Procedures that cover the provision of this service.
3.14 The pharmacy will deal w...
Service Outline. 3.1 This service can be provided to; • For visitors / holiday makers at any time • For people registered with local GP’s this service is only available when the surgery is closed
3.2 The pharmacist will:
(a) Interview the patient (or, in a pandemic only, the patient’s representative) to identify the medicines needed and to establish the nature of the emergency;
(b) Examine the patient medication record to establish whether the patient’s last course of the medicine was obtained from that pharmacy against a prescription;
(c) If the patient’s last supply of the medicine was not supplied from that pharmacy, make reasonable attempts to contact the last supplying pharmacy or the prescriber, to ensure that successive supplies are not made under the emergency supply provisions; and
(d) Where appropriate, advise the patient or his representative on the importance of ordering prescriptions in a timely manner.
3.3 The pharmacist will at his/her discretion, make the supply in accordance with the requirements of the Human Medicines Regulations 2012.
3.4 The pharmacy will maintain a record:
(a) of the emergency supply, setting out the name and address of the patient, the prescription only medicine supplied, the date of the supply and the nature of the emergency in accordance with the Human Medicines Regulations 2012;
(b) of the consultation and any medicine that is supplied in the patient medication record;
(c) of the consultation and any medicine that is supplied the paperwork/IT system provided by the commissioner. This paperwork will be used for the recording of relevant service information for the purposes of audit and the claiming of payment.
3.5 One copy of the record in sub-paragraph 3.4 (c) will be sent to the patient’s general practitioner for information. Patient consent will need to be given for this data sharing.
3.6 A copy of the record in sub-paragraph 3.4 (c) will be submitted to the commissioner for payment. Patient consent will need to be given for this data sharing.
3.7 A prescription charge should be collected unless the patient is exempt in accordance with the NHS Charges for Drugs and Appliances Regulations. Where a prescription charge is paid a patient must sign a declaration. A prescription refund and receipt form as approved by the Secretary of State must be provided if the patient requests it. Any prescription charge(s) collected from patients will be deducted from the sum payable to the pharmacy.
3.8 If a patient is exempt from paying a prescri...
Service Outline. 6.1 The pharmacy will offer sexually active males and females less than 25 years of age a Chlamydia screening service; this will comprise provision of a kit, full advice and information on STIs and sexual health. The Pharmacy will assist clients in filling the appropriate forms and will promote the need to complete and return the test for assessment and explain the benefits for screening. Clients less than 16 years of age will be provided with the service if deemed Fraser competent. A locally agreed referral pathway will provide for the referral of clients less than 16 years of age who present for screening and who are not deemed to be Fraser competent.
6.2 The service will be provided in compliance with Fraser guidancei and Department of Health guidance on confidential sexual health advice and treatment for young people aged less than 16 yearsii.
6.3 The pharmacy staff shall complete the appropriate consent and demographic documentation with clients who consent to screening and shall describe the screening process and how results will be communicated to the client. The client shall be supplied with a Chlamydia screening kit, supplied by the CSO (or via other locally agreed arrangements).
6.4 Where a suitable toilet facility is available, the pharmacist will encourage clients to carry out the test within the pharmacy and forward the completed test to the lab in accordance with arrangements made with the CSO.
6.5 Where a suitable toilet facility is unavailable, pharmacist will provide a postal kit and will encourage clients to either return it to the pharmacy for forwarding it to the lab or post it using the pre-paid envelopes provided. (Note: postal kits may be subject to delays and clients must be made aware of the 72 hour window for tests to be accurate)
6.6 The part of the pharmacy used for the provision of the service must provide a sufficient level of safety and privacy (including visual privacy where appropriate), which in most circumstances will be at the level required for the provision of the Medicines Use Review serviceiii.
6.7 The pharmacy contractor must have a standard operating procedure in place for this service. The pharmacy contractor must ensure that pharmacists and staff involved in the provision of the service are aware of and operate within national and locally agreed protocols.
6.8 The Pharmacy contractor must ensure all pharmacy staff are trained to provide packs and information during advertised opening hours and during absence of a...
Service Outline. 4.1 The main client group is women under the age of 50 years who might require emergency contraception within 72 hours of unprotected sexual intercourse or failure of a contraceptive method.
Service Outline. The service will provide targeted screening on an opportunistic, planned or patient led basis based on the FAST questionnaire. Thereafter an offer of a ‘Brief Intervention/Alcohol Education including delivery of the appropriate Brief Intervention elements’, and onward referral to a specialist service, as clinically appropriate.
a) To as clinically appropriate screen patients identified as at risk.
b) To offer and deliver a ‘Brief Intervention’/Alcohol Education to those with a positive screen.