Common use of Severity 3 Clause in Contracts

Severity 3. A Severity 3 incident is characterized as a minor degradation of the Services which is isolated to non-essential features specified in the Agreement, specifications and/or any applicable statement of work attached thereto; Severity 3 incidents are generally non-service affecting conditions under which the service is usable but with limited functionality. The condition is not critical to overall operations, and does not severely restrict such operations. Mercury – Confidential & Proprietary This incident level is characterized by the following conditions: • Low business impact • Failures that have minor system impact • Non-service impacting intermittent system faults • Web interface defects that have little or no impact on a Mercury’s ability to utilize Services features and functions