Standard Maintenance and Support Clause Samples

The Standard Maintenance and Support clause outlines the obligations of a service provider to deliver ongoing maintenance and technical support for a product or service. Typically, this clause specifies the types of support available, such as help desk access, software updates, and issue resolution, as well as the hours during which support is provided and any response time commitments. Its core practical function is to ensure that the customer receives consistent assistance and that the product remains functional and up-to-date, thereby minimizing downtime and addressing technical issues efficiently.
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Standard Maintenance and Support. Standard Maintenance and Support (excluding onsite support/professional services) related to the Licensed Software shall be governed by the applicable Quantum support terms and conditions (however titled) included in the Terms of Purchase on the Sales Quote, and those terms are incorporated herein by reference. The License Fees for some License Types include the Standard Maintenance and Support and, subject to full payment thereof, for such Licenses Standard Maintenance and Support is provided for the duration of the purchased License Term applicable to the Licensed Software and shall co-terminate with the expiration or termination of such License Term. Support for License Types that do not include Standard Maintenance and Support in the License Fee shall be provided for the duration of the separately purchased support contract. Standard Maintenance and Support services that remain unused at the end of, or upon termination of, the License Term will be forfeited and Licensee shall not be entitled to any refund for unused portions.
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Standard Maintenance and Support. Licensor shall provide the Services specified in the following sections of this Agreement solely for the Hardware and Licensed Software licensed by Licensee under the License Agreement. If only Licensed Software is purchased, the Licensed Software must be installed on a recommended hardware platform with recommended system configurations.
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Standard Maintenance and Support. All updates and technical support for your purchased Software are free of charge for the licence duration.
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Standard Maintenance and Support. TheraManager shall provide the Services specified in the following sections of this Support Agreement solely for the Software licensed by you.
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Standard Maintenance and Support. There are no support or maintenance costs. All updates and upgrades to the product you bought (just that product and not a new product) are free to download and use.
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Standard Maintenance and Support. 1. Standard Maintenance shall include Software access to generally commercially released Software Upgrades. 2. Standard Support shall include Bantu’s commercially reasonable efforts to support Company’s Designated Contacts (as defined in the Agreement and below) to address and respond to Software and Service Issues as defined and in the time frames set forth below in Section 2.
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Standard Maintenance and Support 
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Related to Standard Maintenance and Support

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇.

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.