Common use of Severity Levels Clause in Contracts

Severity Levels. One The outage terminates the operations of any installation and any workstations comprised therein or the outage corrupts any database used in conjunction with the Software or major function of normal operation and use of the Software has become unusable and there is no workaround available. Two A major function in normal operation and use of the Software has become unstable and there is an awkward work-around or any other function has become unworkable and there is no known work-around Three A major function has become unworkable and there is an effective workaround Four No functional impact on software