- Moderate System Impact Clause Samples

The 'Moderate System Impact' clause defines the level of disruption or effect an event or action may have on a system, categorizing it as moderate rather than minimal or severe. In practice, this clause typically outlines specific criteria or thresholds that constitute a moderate impact, such as temporary reduction in system performance, limited downtime, or partial loss of functionality that does not halt overall operations. Its core function is to provide a clear standard for assessing and responding to incidents, ensuring that parties understand the expected response and responsibilities when a moderate impact occurs.
- Moderate System Impact. The Software suffers an error or issue (which is not of Severity 1) which cannot be reasonably circumvented and which substantially impairs the use of one or more portions or features of the Software required by Licensee to perform necessary business functions. MyECheck will acknowledge any such reported error or issue promptly, but in no event longer than within four (4) hours and, if Licensee is using the Software in Production, will use commercially reasonable efforts to address and remedy such error with timeliness corresponding to the severity of the impact of such error on Licensee's business operation, including but not limited to working continually to address and remedy such error during MyECheck's normal Maintenance hours.
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- Moderate System Impact. The Software suffers an error (and is not of Severity 1) which cannot be reasonably circumvented and that substantially impairs the use of one or more portions or features of the Production Software required by Customers to perform necessary business functions. MyECheck will acknowledge any such reported Production system error promptly, but in no event longer than within four (4) hours and will promptly address and remedy such error during MyECheck's normal Maintenance hours.
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- Moderate System Impact. Causes a loss of a product's major function, but not all of its functionality. This covers problems which must be corrected but progress is not prevented but immediate attention is not required. This includes an isolated, reproducible problem resulting in a system crash or the failure of a significant utility or problem delaying Licensee's development schedule.
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- Moderate System Impact. The Software suffers an error or issue (which is not of Severity 1) which cannot be reasonably circumvented and which substantially impairs the use of one or more portions or features of the Software required by Customer to perform necessary business functions. GreenPay will acknowledge any such reported error or issue promptly, but in no event longer than within four (4) hours and, if Customer is using the Software in Production, will use commercially reasonable efforts to address and remedy such error with timeliness corresponding to the severity of the impact of such error on Customer's business operation, including but not limited to working continually to address and remedy such error during GreenPay's normal Maintenance hours.
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