Shift Schedules and Hours of Work. (a) The Hours of Operation shall be 7:00am to 9:00pm, seven days per week. Shifts shall be scheduled within the Hours of Operation of 7:00am to 9:00pm, seven days per week. (b) The Employer will determine how many employees are required on each shift, which may change depending on volumes and operational requirements. (c) All regular CSR’s will maintain their current schedules unless there is mutual agreement at the local level to change the schedule in accordance with this Agreement. (d) All existing SCSR’s will maintain their current schedules unless they are hired specifically to work on the SbV program extended hours. Where an existing SCSR is hired specifically to work on the SbV program extended hours, they will be scheduled in accordance with (e) below. (e) Where COVID-19 protocols permit, the schedules for full-time auxiliary CSR’s and SCSR’s assigned to the SbV program extended hours shall be scheduled five consecutive days per week with two consecutive days off, with a one-hour unpaid meal period, and will adhere to one of the following schedules: 07:00 to 15:00 07:30 to 15:30 08:00 to 16:00 08:30 to 16:30 09:00 to 17:00 09:30 to 17:30 10:00 to 18:00 10:30 to 18:30 11:00 to 19:00 11:30 to 19:30 12:00 to 20:00 12:30 to 20:30 13:00 to 21:00 (f) The Employer agrees to maximize the number of full-time positions offered in each office under this Agreement. Where full-time hours cannot be achieved, the Employer agrees to maximize hours for each employee hired under this Agreement. (g) Consistent with Ministry COVID-19 protocols, as-and-when auxiliary CSR’s assigned to the SbV program extended hours shall be scheduled in accordance with the applicable provisions of the Administrative Services Component and Main Public Service Agreements. (h) Where COVID-19 protocols do not permit the schedules listed in (e) above, the parties shall meet to discuss and agree upon an alternative schedule. (i) All the provisions of both the Administrative Services Component and Main Public Service Agreements will apply to employees scheduled under this Agreement.
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