Software Support Service. Shall consist of the following: a. Services to be Provided. First level support and on-call availability to resolve operational problems and general system maintenance if already covered by existing software and hard- ▇▇▇▇ warranties, provided that the session is not the result of the Customer violating any of the provisions of Section II(3).
Appears in 2 contracts
Sources: Software Support Agreement, Software Support Agreement
Software Support Service. Shall consist of the following:
a. a) Services to be Provided. First level support Phone and on-call availability or Email communications to resolve Software operational problems and general system maintenance if already covered by existing software and hard- ▇▇▇▇ warrantiesor maintenance, provided that the session call is not the result of the Customer violating any of the provisions of Section II(3).
Appears in 1 contract
Sources: Support Agreement