SOFTWARE UPDATES/SERVICE Sample Clauses
SOFTWARE UPDATES/SERVICE. The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for trouble-shooting for the instrument and clinical application support (M-F 8am- 9pm), excluding Federal holidays.
SOFTWARE UPDATES/SERVICE. The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government.
SOFTWARE UPDATES/SERVICE. The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for trouble-shooting for the instrument and clinical application support (M-F 8am- 9pm), excluding Federal holidays. Remote support is provided through the Caregiver software currently installed on the equipment.
SOFTWARE UPDATES/SERVICE. STATEMENT OF WORK
SOFTWARE UPDATES/SERVICE. 7.1.1.1 The Supplier shall deliver to Partner any and all Software Updates. Software Updates shall be delivered and installed by the Supplier as an integral part of the Remedial Maintenance Services at no extra charge. The installation of any Software Update shall be made in accordance with the provisions of this Clause 7 below.
SOFTWARE UPDATES/SERVICE. Critical and non-critical updates shall be provided. The contractor shall provide software service in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the Government. The Contractor shall perform timely installation of all OEM software revisions and OEM component revisions, as well as re- installation of existing software and operating systems as required to repair instrumentation according to OEM standards at no additional cost to the Government.
SOFTWARE UPDATES/SERVICE. The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble shooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for trouble-shooting for the instrument and clinical application support (M-F 8am- 9pm), excluding Federal holidays. REVVITY SIGNATURE SERVICE PLAN
1. One Preventive Maintenance (PM) visit per 12 month
2. On site repairs by qualified Field Service Engineer (includes general replacement parts, labor, travel)
Step 1. Diagnose issues by a qualified service engineer via online diagnostic tests, or/by email, typically conducted within 24-48 business hours.
Step 2. Schedule onsite repair visit. Step 3. Conduct onsite repair, re-calibration.
3. Remote online support, phone and email support 4. New Celigo software upgrade during preventive maintenance visit
SOFTWARE UPDATES/SERVICE. The Contractor shall ensure that software is updated with all major software update releases, all maintenance release/service pack updates, Legal/Regulatory mandated updates, reliability fixes to existing software, Firmware updates, and all other similar updates. The Contractor must also diagnose and mitigate issues between system software and hardware to ensure equipment is fully operational. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited technical telephone support (24hrs/day, 7 days/week) for troubleshooting for the instrument, application, software, and operating system support (M-F 8am- 9pm), excluding Federal holidays at no additional cost to the Government.
SOFTWARE UPDATES/SERVICE. 28 8. Third Party Support and Maintenance Service......................................... 29 Schedule 1 - Supplier performance parameters for the Remedial Maintenance Services......
SOFTWARE UPDATES/SERVICE. The Contractor shall provide software service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. Installation of any software/updates shall be performed by a factory trained technician. The Contractor shall provide an electronic report to the TPOC per the within one (1) day after successful performance of software updates. This report must also include the reason for the updates, and any effect it may have on equipment operation.