SPAM Filtering. 3.7.9.1 SPAM filtering is provided by 3rd Party Solution. 3.7.9.2 SPAM filtering does not guarantee to stop 100% SPAM emails. It is the Customers responsibility to ensure their users are vigilant about SPAM emails. 3.7.9.3 Where a “quarantine” service is provided, it is the responsibility of the Customer to check for false positives. 3.7.9.4 Domains and emails can be added to a White List at the written request of the Customer.
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Sources: Terms and Conditions, Terms and Conditions, Terms and Conditions