Common use of Steps in Procedure Clause in Contracts

Steps in Procedure. a. An employee who has a complaint should first try to resolve it through discussion with the employee's immediate supervisor without undue delay, but in no event later than 15 calendar days after the wrong has been committed. b. If the action taken by his/her supervisor does not satisfy the employee, the employee may take his/her complaint to successive levels of supervision within the applicable department up to and including the City Manager.