Common use of Steps in Procedure Clause in Contracts

Steps in Procedure. a) Any employee who feels that there has been a violation or misinterpretation of an article of this Agreement or that he has been treated unfairly under any of its terms must, by personal interview, discuss the matter with his immediate Supervisor. A Union representative may be present if the employee or Company desires, provided the immediate Supervisor is advised of this and of the nature of the problem, in advance of the discussion. This meeting shall take place no later than fourteen (14) working days following the awareness of the issue; b) Where such discussion fails to satisfy the complaint of the employee, the matter must be submitted in writing to the Supervisor within three (3) working days. The latter shall schedule a meeting no later than fourteen (14) business days with the employee and Union representative to discuss and resolve the issue. HR department shall render a written decision within seven (7) business days from the meeting date; c) Should the matter still not be resolved to the Union satisfaction, the Union will appeal the decision in writing (with the response from HR in attachment) within seven (7) business days to the Operation Director or delegate, who shall meet with the Union representative to discuss the matter. The Operation Director shall provide a written response within seven (7) business days of the meeting to either uphold or deny the grievance; d) Should the Operation Director’s response be unsatisfactory to the Union, the matter will be discussed between the General Manager and a District 140 General Chairperson; e) Should the grievance still be unresolved, the matter may be referred to accelerated arbitration.