Substandard Performance. In the event that either Partner shall have any concerns on the operation of the Arrangements or the standards achieved in connection with the carrying out of the Functions it may convene a review with the other Partner with a view to agreeing a course of action to resolve such concerns. Nothing in this clause shall prejudice the Partner’s rights to terminate this agreement pursuant to Clauses 5 2, 25.2.1, and 46. The Partners’ own statutory complaints procedures shall apply to the Arrangements. The Partners shall agree a protocol to assist one another in the management of complaints arising under the Arrangements.
Appears in 2 contracts
Sources: Section 31 Agreement, Section 31 Agreement